Senior Business Transformation Manager

Your Moneris Career - The Opportunity

We’re looking for a strategic professional to drive enterprise-wide process improvements and transformation initiatives. In this role, you’ll partner with stakeholders to analyze complex, evolving operations, identify high-impact opportunities, and deliver measurable improvements in operational efficiency, customer experience and revenue enablement.

You’ll operate in a fast-moving environment with multiple transformation initiatives underway, where prioritization, clarity and strong execution are critical. You will lead complex, cross-functional programs, leverage data to inform decision-making, and influence stakeholders to deliver impactful, sustainable change across the organization.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the VP, Customer Operations.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $118,000 - $154,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Lead and own delivery of large, complex, high-impact programs, ensuring alignment across teams and accountability for achieving defined business outcomes.

• Define and oversee execution of enterprise-wide transformation initiatives, with end to end accountability for delivery, risk management and achieving targeted objectives.

• Evaluate and implement process changes that improve operational efficiency, improve customer experience and drive measurable efficiency gains across the organization.

• Identify integration opportunities and manage communication of program changes with stakeholders, including senior leadership.

• Develop business cases and executive presentations to secure alignment and approval for transformation initiatives.

• Analyze complex data sets to inform decisions, prioritize initiatives and translate insighted into actionable recommendations.

• Drive alignment across business, technology, and customer-facing teams to enable successful implementation of initiatives.

• Guide and support cross-functional teams to deliver measurable operational and customer outcomes.

Your Moneris Career - What you bring

Required skills and experience

• Bachelor's degree in a related field or equivalent work experience.

• 7–10 years of experience in business transformation or a related role.

• Experience in payments, fintech or digital platform transformations (including customer onboarding and Sales & Operational platforms modernization is highly valued.

• Expertise in process optimization, automation, and customer experience practices.

• Experience leading enterprise-scale strategic initiatives involving cross-functional stakeholders.

• Strong leadership capabilities with experience leading cross-functional teams and influencing senior executives.

• Demonstrated ability to manage complex problem-solving and deliver target="_blank">Moneris.com/careers

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  Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

  AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

  We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.