Senior Claim Center Representative at Chubb

Senior Claim Center Representative at Chubb | JobProMax

Job Description

To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing.

Required Skills

MANAGEMENT

Responsibilities

Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
Document interactions: Gathers data and pertinent information related to the customer or agents loss and completing a first notice of loss record. This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.

Benefits

Competitive compensation and performance-based bonuses

Medical, dental, and vision coverage starting on your first day of employment

Health savings account (HSA) and flexible spending account (FSA) options

Generous paid time off (PTO)

10 paid holidays each year

Up to 9% 401(k) contribution from Chubb

Tuition and education reimbursement to support lifelong learning

Professional training and development programs

Stock options for eligible employees

Signup To JobProMax Today! Apply To More Jobs And Unlock More Features

Job Details

Job Type: Full-Time
Workplace Type: Hybrid
Experience Level: High school diploma or G.E.D. equivalent with ability to handle multiple tasks simultaneously, excellent verbal and written communication skills, computer proficiency, and ability to remain calm under pressure.
Salary: Competitive
Categories: Customer Service & Support