Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Melbourne, VIC

• Permanent role, full-time hours

• Hybrid working – a mix of both in office and work from home

The opportunity

We are seeking an experienced Senior Public Liability Claims Officer to join QBE's Liability Claims Team. Working across personal injury and property damage claims, you'll manage your own portfolio of Public Liability matters from assessment through to resolution, applying your technical expertise to deliver fair, timely and commercially sound outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage Public Liability claims from lodgement through to resolution, including personal injury and property damage matters.

• Assess claims, determine liability and apply policy coverage to support quality claim outcomes.

• Interpret policy wordings and make informed decisions, escalating complex matters when required.

• Build strong relationships with insureds, brokers, solicitors, investigators and other key stakeholders.

• Ensure compliance with relevant legislation, privacy obligations and internal quality standards.

• Deliver professional, timely and accurate service across all claim-related enquiries.

About you

• Demonstrated experience managing Public Liability claims involving personal injury and/or property damage, or relevant legal qualifications.

• Strong claims assessment and decision-making skills, with the ability to interpret policies, evidence and liability exposures.

• Exposure to dispute resolution processes, including mediations, settlement conferences or litigation.

• Confident communicator and negotiator who can effectively manage a range of stakeholders.

• Well-organised and able to prioritise competing demands while managing a varied claims portfolio.

• Legal knowledge or a background in law will be highly regarded

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 30/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.