Senior, Client SE

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

Salesforce is hiring a Client Solutions Engineer within MuleSoft to join our Pre-Sales Solution Engineering team. MuleSoft Account Executives will rely on your technical and product expertise throughout the sales cycle. You will be an integral part of the success for both our customers and Account Executives by performing technical discovery qualification, delivering product demonstrations and Proof of Concepts, delivering technical workshops, making architectural recommendations and solution sizing exercises. As a customer advocate, you will connect the dots between the technical solution to the business outcomes for the customer.

This is what you get working for MuleSoft Solution Engineering Italy:

• Working in a passionate Pre-Sales Solution Engineering team that puts teamwork first

• Collaborate with account executives on a daily basis to ensure the technical and commercial win

• Leaders who really care about your development and success

• Working for a company that truly lives its core values Equality and Sustainability

• Working for one of the most innovative companies worldwide

What will you get to do in this role?

• Build trusted relationships with internal and external partners to qualify deals, identify business value, and provide technical guidance in order to set expectations to ensure customer success

• Conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal

• Deliver architecture reframe and develop white-boarding skills through shadowing and customer-scenario role playing

• Respond to Request for Information/Proposal documents

• Work hands-on with prospects and customers to deliver both standard and customized solution demonstrations, white boarding, presentations, architecture workshops, and best practices that showcase the functional capabilities, competitive advantages, and business benefits of MuleSoft’s solutions, from demo and proof of concept to design and implementation

• Collaborate with Product Management, Engineering, and Product Marketing to continuously improve MuleSoft’s products and marketing

• Stay ahead of and immerse yourself in the ever-evolving technology and landscape while maintaining a deep understanding of competitive and complementary technologies and vendors and how to position MuleSoft’s values in relation to them

• Provide ongoing, post-sales, technical guidance to the client’s technical team to drive adoption/utilization of MuleSoft’s solutions and digital transformation success

You may be a good fit if you:

• Are “Salesforce Smart” and value knowledge, Innovation, Integration and adapt to change

• Have a desire to “Win As A Team”

• Are a “Courageous Communicator”, who is comfortable giving and receiving constructive feedback

• Have strong “Values” of open communications, customer success, innovation, and a respect for the diversity of people

These are qualifications you’ll need to be successful:

• Excellent presentation and composure abilities in front of all levels of technical and non-technical audiences

• Skills to establish trust with clients, and the ability to influence key decision makers

• Experience with EAI, ESB, SOA, API Management, REST, JSON, SOAP, WSDL

• Hands-on Java development experience and ability to code and debug against Java APIs is preferred

• Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc. is preferred

• Experience and ability to build and deliver Proofs of Concept (PoCs) and to respond to functional & technical elements of RFIs/RFPs independently

• A passion for technology and an ability to translate that passion to impact business for our customers

• Experience with Solution Engineering for Key Account Management preferred

• Ability to travel as needed

• Degree in IT / Business Informatics or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role

• Languages: Italian and English

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.