Senior Clinical Specialist, Cardiac Rhythm Management (CRM) - NY
Medtronic
State of New York, United States of America
Full-Time
Competitive
OfficeManager
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Providetechnical, educational, operational and sales support toassistthe district in meetingCardiac Rhythm Management (CRM)sales and customer serviceobjectives. CRMseeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products,processesand systems by being accountable, having a voice andtaking action.
Clinical Specialistsare required tobe within their assigned territory each day to be available as unscheduled needs arise. CS’s arerequiredto worka number ofweekends and holidays during the quarter, asdeterminedby local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search atMedtronic Careers
POSITION RESPONSIBILITIES:
Technical Support
Successfully completes CRMField Technical Training – including online and field-based training
Performschecks/interrogations of all CRMmedical device systemspost sign-off
Supports implants of all CRMproducts post sign-off
Provides on-call support as neededon evenings and weekends post sign-off
Provide troubleshooting support as requested
Operational Support
Assures completion of patient registration and any other required hospital documentation
Helps manage consignment inventory and trunk inventory once obtained
Providesadditionalinventory support to meet customer needs
Maintains software on programmers throughout the district as directed
Assistswith managing daily coveragelogisticsas needed
Educational Support
Educates and trains physicians, hospital personnel and office staff on productsor solutions for which training has been completed
Assistswith educating and training new Clinical Specialists and Sales Representatives post sign-off
Sales Support
Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer
Assistswith obtaining customer POs throughout the quarter
Has a basic understanding of the competitive landscape
Independentlyidentifiescustomer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Ongoing Technical Development
Stays up to date on new products,solutionsand patient management offerings
Completes all assigned trainingin a timely manner
#CVCS
MUST HAVE - MINIMUMQUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
High School Diploma PLUS a minimum 8 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR-
Associate degreePLUS a minimum total 6 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac devicecompany -OR-
Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company
NICE TO HAVE -DESIRED/PREFERRED QUALIFICATIONS:
Thorough working knowledge of medical terminology andthe medical device industry
Proven ability to build/maintainpositive relationships with peers andcolleagues across organization levels
Strong work ethic in accomplishingobjectivesof the position
Expertisewith Microsoft tools and other applications (i.e.,SalesForce.com)
Ability to meet vendor credentialing requirements
Excellent customer service skills
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/participateinnumeroustasks/projects in a fast-paced environment in an organized manner while meeting deadlines
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequentrequired travel to customer clinics,hospitals,and offsite meetings. While performing the duties of this job, the employeeis regularly required tobe independently mobile.
Environmental exposure to infectious disease and radiation
Clinical Specialistsare required tobe within their assigned territory each day to be available as unscheduled needs arise. CS’s arerequiredto worka number ofweekendand holidays during the quarter, asdeterminedby local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled forweek nightcoverage as approved by regional management.
unassigned weekends,eveningsand nights.
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be consideredas part of your application.
Travel Requirements:
Minimum travel of 10%
A commitment to our employees lives at the core of our values. We recognize their contributions. Theyshare inthe success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefitshere.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), whichprovidesthe opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6here.
Theprovidedbase salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location,etc
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.