Senior Cloud Site Reliability Engineer
NICE
Pune, Maharashtra, India
Full-Time
Competitive
RemoteSenior
At NiCE, we dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
NICE is looking for a Senior Site Reliability Engineer to join our core Reliability Engineering team, responsible for ensuring the scalability, reliability, and performance of mission-critical systems and observability platforms across multiple environments and regions. This role is ideal for someone who thrives in fast-paced environments, enjoys automation, and has a strong background in cloud-native operations, observability stacks, and incident management. You'll collaborate closely with product, platform, and development teams to drive reliability-first design, proactive observability, and operational excellence.
Reliability & Performance
Design and implement scalable, reliable, and resilient systems across hybrid or multi-cloud environments (primarily AWS/EKS/ECS/Lambda)
Drive improvements in system uptime, latency, and overall service health metrics (SLOs, SLIs, SLAs)
Automation & Infrastructure as Code
Build and manage infrastructure automation using Terraform, Helm, and Kubernetes
Improve CI/CD pipelines using Jenkins, GitHub Actions, ensuring safe and automated rollouts, monitoring, and rollbacks
Observability & Monitoring
Own and enhance the observability stack (Prometheus, Grafana, Loki, Tempo, OpenTelemetry, Mimir, etc.)
Define and implement SLOs and error budgets; enable development teams to monitor and act on reliability metrics
Incident Management
Lead major incident response, root cause analysis (RCA), and blameless postmortems
Partner with product teams to define and enforce operational readiness standards before production releases
Security & Compliance
Ensure platform-level security and compliance with organizational and regulatory standards
Collaborate with InfoSec and compliance teams to maintain a secure and auditable infrastructure
Technical Leadership
Mentor junior SREs and developers on reliability practices, automation, and observability
Contribute to technical roadmaps and reliability-focused design reviews
Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Requisition ID - 11465
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.