Senior Collections Associate - Brazil market
Convatec
Lisbon, Portugal
Full-Time
$2
HybridSenior
About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behaviour of our customers.Key Responsibilities:
Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthlyobjectives,and to perform business analysis for the group's senior management.
Act as a pointof escalation for problem-solving andsupportsthe Team Lead.
Proactively analyze root causes and provide solutions for issues thatimpactthe ageingresults.
Set up improvement plans and formulate best practices together with the OTCmanagement team.
Reduce outstanding receivable balances in the payment cycle.
Actively contribute to the cashflow target of the Group.
Contact our external customers and follow up on all accountsreceivable.
Aging analysis andforecasting ofeffective charges to minimize risks.
Follow the Company's Credit Policy and the defined collection strategy.
Direct contact with Credit Management to handle blocked orders.
Conciliation of accounts in coordination with Accounts Receivable and Credit Management.
Follow up withthe CustomerServiceregardingcustomer complaints and disputes.
Participate in monthly review calls/meetings with markets.
Create a good relationship with internal and external customers.
Promote and develop open and direct communication.
Actin accordance withinternal controls, following procedures.
UpdateConvaTecwork instructions and SOPs on a regular basis.
Participate inprojects within the team.
Skills & Experience:
Experience in Collections, Accounts Receivable, financial analysis, credit, or related areas within the Order to Cash / Invoice to Cash process, preferably 2 to 3 years. Also, experience in Customer Service or Customer Financial Services is valuable;
Working knowledge of a widerrange of markets.EspeciallyBrazilianmarkets.
Effectively communicates in business English in all situations. Fluency inPortuguese is also mandatory.
Experience in multinational environments and multidisciplinary teams will be highly valued.
Knowledge of SAPor other accounting systems will also be highly valued.
Advanced knowledge of Excel (pivot tables, graphs, formulas,macrosetc.).
Power BI is a plus.
Demonstrates a strong ownership, accountability, and continuousimprovementmindset.
Highly adaptable, resilient, and effective under pressure, supporting team and stakeholders as needed.
Qualifications/Education:
Preferable Bachelor's or a university degree (preferably in Finance,Business,Management, Economics)
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’llmoveyou.
#LI-MF1
#LI-Hybrid
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Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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