Senior Collections Associate - USA Market

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

About the role

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behaviour of our customers.

Key duties and responsibilities

• Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management.

• Act as point of escalation for problem solving and supports the Team Lead.

• Proactively analyze root causes and provide solutions for issues that impact the ageing results.

• Set up improvement plans and formulate best practices together with OTC management team.

• Reduce outstanding receivable balances in the payment cycle.

• Actively contribute to the cashflow target of the Group.

• Contact our external customers and follow up on all accounts receivables.

• Aging analysis and forecasting of effective charges to minimize risks.

• Follow the Company's Credit Policy and the defined collection strategy.

• Direct contact with Credit Management to handle blocked orders.

• Conciliation of accounts in coordination with Accounts Receivable and Credit Management.

• Follow up with the Customer Service, regarding customer complaints and disputes.

• Participate in monthly review calls / meetings with markets.

• Create a good relationship with internal and external customers.

• Promote and develop open and direct communication.

• Act in accordance with internal controls, following procedures.

• Update ConvaTec work instructions and SOPs on a regular basis.

• Participate in projects within the team.

Skills & Experience:

• Experience in Collections, Accounts Receivable, financial analysis, credit, or related areas within the Order to Cash / Invoice to Cash process, preferably 2 to 3 years. Also experience in Customer Service or Customer Financial Services is valuable.

• Working knowledge of wider range of markets. Especially U.S. markets.

• Effectively communicates in business English in all situations.

• Experience in multinational environments and multidisciplinary teams will be highly valued.

• Knowledge of SAP or other accounting systems will also be highly valued.

• Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.).

• Power BI is a plus.

• Demonstrates strong ownership, accountability, and continuous improvement mindset.

• Highly adaptable, resilient, and effective under pressure, supporting team and stakeholders as needed.

Qualifications/Education

• Preferable Bachelor or University's degree (preferably in Finance, Business, Management, Economy).

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!