Senior Communications, Culture & Site Engagement Lead

Citi is looking for a Senior Business Office Specialist, Communications & Engagement to serve as a strategic partner to the LATAM Network Lead, driving communication strategy, site coordination, and employee engagement across Citi's Costa Rica site. In this role, you will connect leadership priorities to on-the-ground execution, ensuring that messaging, initiatives, and site-wide commitments are delivered with consistency, clarity, and impact. This is a high-visibility opportunity to shape how a major Citi site communicates, engages, and operates at scale.

Responsibilities

• Lead the development and execution of the Costa Rica site communication strategy, ensuring all messaging is clear, cohesive, and aligned with leadership priorities across the organization.
• Develop high-quality communications, executive presentations, and materials for senior leadership forums, town halls, and key engagement events that support informed decision-making.
• Translate site performance data, metrics, and operational insights into compelling executive-level narratives that inform strategy and drive action.
• Coordinate and align site-wide initiatives across the Costa Rica Business Office team, maintaining rigorous tracking of actions, ownership, and timelines to ensure disciplined follow-through.
• Collaborate with HR and Business Office partners to advance employee engagement programs, culture initiatives, and recognition efforts that strengthen the overall site experience.
• Monitor Costa Rica market and country dynamics to proactively surface relevant insights and trends that inform the site narrative and leadership perspective.
• Represent the Costa Rica site in external engagements and support community and social responsibility initiatives, reinforcing the site's presence and positioning.
• Develop monthly communication metrics to measure the effectiveness of the communication plan and provide >------------------------------------------------------

  Job Family Group:

  Business Strategy, Management & Administration

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  Job Family:

  Business Execution & Administration

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  Time Type:

  Full time

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  Most Relevant Skills

  Please see the requirements listed above.

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  Other Relevant Skills

  For complementary skills, please see above and/or contact the recruiter.

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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