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We are seeking a Senior Configuration Analyst (MyChart) to support the configuration, testing, and implementation of MyChart solutions that enhance the member and patient experience. This role partners closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands-on configuration expertise with strong testing, validation, and cross-functional collaboration skills to ensure successful go-live readiness, operational stability, and long-term adoption.
Key Responsibilities:
- Configure and maintain MyChart workflows including Care Companion, video visits, and campaigns
- Gather and translate business and clinical requirements into configuration specifications
- Facilitate design sessions to support compliant and user-focused digital experiences
- Analyze change requests and recommend scalable, standardized configuration solutions
- Maintain configuration documentation, testing evidence, and decision records
- Develop and execute system testing and support end-to-end validation activities
- Support UAT execution, defect resolution, and business approval processes
- Coordinate configuration, testing, defect management, and release activities with project teams
- Support go-live readiness, cutover planning, and operational deployment activities
- Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework
Use your skills to make an impact
Required Qualifications
- Must obtain Epic certification within 60 days of completing training; travel may be required
- Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments
- 1 year + experience supporting MyChart or Epic digital patient engagement workflows
- Strong analytical and problem-solving skills with the ability to interpret and apply data insights
- Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels
Preferred Qualifications
Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link
Working knowledge and experience in healthcare systems
Experience in user provisioning
EPIC analyst certification/accreditations as they related to business functions (utilization management, care management, etc.…)
Previous experience operating in electronic health records (such as Epic, Cerner, etc.…)
Experience building digital capabilities
Additional Information
Travel Requirements
- Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives
- Must be willing to travel to Wisconsin 3–5 times within the first 60 days of employment to attend required training and certification classes
Work Schedule
- Standard work hours are Monday–Friday, 8:00 a.m.–5:00 p.m. EST or CST
- Occasional weekend work is required based on business needs
Work-At-Home Requirements:
- WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected, you will receive correspondence inviting you to participate in a HireVue assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed, and you will subsequently be informed if you will be moving forward to next round.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$97,900 - $133,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-26-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
