Senior Content Analyst - ESG SFI (Spanish)

Role Responsibilities

• Review the work of the analyst/data provider.

• Be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection.

• Address the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction. Should be able to take right decisions quickly and independently.

• Mentor analysts on data collection policies and procedures.

• Continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets.

• Continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as ongoing actions for preventing client queries.

• Carry out special projects or niche tasks related to the ESG dataset as per the strategic plans.

• Effectively collaborate with all team members and the data provider to provide high quality data to our clients.

Required Skills and Experience

• High proficiency in Spanish language

• Attention for details

• Knowledge of ESG processes and products

• Knowledge or experience in quality principles and concepts

• Ability to work on set deadlines yet remain flexible if requirements change

• Very good time management skills

• Customer focus and meeting customer needs

• Logical, investigative and innovative approach to problem solving, strong ability to analyze large volume of data

• SQL knowledge (Intermediate or above)

• Any other programming language skills (ie. Python)

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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