Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate in Commerce Payments, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. You'll work on products that help customers manage their card info at businesses and in digital wallets.
Job responsibilities
- Develop and implement content strategies for products and features, ensuring they align with user experience principles and business objectives
- Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
- Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
- Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
- Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
- Present content iterations to stakeholders to gain buy-in
- Manage product and legal approvals and translation to ensure timely delivery of content to development
- Maintain Commerce Payments style guidelines
Required qualifications, capabilities, and skills
- 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
- Experience in creating content architectures, storytelling, and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
- Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
- Proficient technical literacy in content platforms and understanding their impact on user experience
- Adaptive learner in new financial services products and offerings
- Bachelor's degree in relevant discipline (e.g., Journalism, Interaction Design, HCI, English, Rhetoric, Psychology), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Experience collaborating with designers, researchers, product managers, developers, legal partners and other stakeholders
- Mastery of English language, grammar, spelling, punctuation and usage
- Experience working with brand and copy standards or style guides, including style, voice and tone; ability to quickly learn new standards and make decisions when there are gaps in documentation
- Comfort with navigating large, complex organizations
Preferred qualifications, capabilities, and skills
- Proficiency with Figma, Jira and LLM tools
- Experience creating or managing brand and copy standards or style guides
- Strong grasp of AP style
- Experience increasing workflow/process efficiency
- Experience in copyediting and proofreading
- Interest in design, technology and credit/debit product trends
