Senior Customer Service & Quality Engineer

What will you do?

Embed a strong quality culture by championing continuous improvement methodologies (Lean, Six Sigma) across distribution and logistics operations for Service Supply Chain locations

Conduct process audits, risk assessments, and root cause analyses to identify gaps and implement corrective and preventive actions (CAPA)

Partner closely with manufacturing, sourcing, transportation, and warehouse operations to resolve quality issues impacting customer delivery and service levels

Lead quality performance management across distribution sites, including KPI tracking, trend analysis, and reporting (MRB & NSS)

Own and improve quality processes for rework, returns, kitting, and value-added services

Drive supplier and internal quality issue resolution, ensuring timely containment, corrective actions, and long-term prevention

Support new process implementations, site launches, and continuous improvement projects with a strong quality-first mindset

Ensure compliance with corporate standards, regulatory requirements, and customer expectations across logistics operations

Work within multiple ERP systems (Oracle & SAP)

Interact with front office operations though Salesforce

What are the key skills we are looking for?

• Quality Management Systems (QMS) - Implementing and sustaining QMS within distribution and supply chain environments

Problem Solving - Resolving complex, cross-functional quality challenges with data-driven approaches

Process Auditing - Performing layered process audits and identifying systemic improvement opportunities

Root Cause Analysis - Utilizing structured methodologies (8D, DMAIC) to eliminate recurring defects

PFMEA (Process Failure Mode Effects Analysis) - Proactively identifying and mitigating process risks

Five Whys / Fishbone Analysis - Deeply analyzing issues to uncover true root causes

Change Management - Leading and sustaining improvements in dynamic, multi-site logistics environments

Data Analysis & Visualization - Leveraging data to drive insights, KPIs, and decision-making

Who will you report to?

Director, Field Services Supply Chain

What qualifications will make you successful?

• Bachelor's Degree in Engineering, Supply Chain, Quality, or a related field

3+ years of experience in quality engineering within supply chain, logistics, or manufacturing environments.

Strong influencing and stakeholder management skills, with the ability to drive alignment across operations, engineering, and leadership

Hands-on experience with quality tools and methodologies (Lean, Six Sigma, 8D, CAPA)

Analytical mindset with the ability to interpret complex data sets and translate insights into actionable improvements

Comfortable working independently while collaborating in a fast-paced, cross-functional environment

Bring your quality expertise to a team that's shaping the future - apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.