Senior Customer Success Consultant, EMEA

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Team Overview

The Customer Success team within TransUnion's Global Fraud Solutions business is responsible for driving customer adoption, operational excellence, and long-term value realization across our fraud and identity solutions. The team serves as a trusted partner to strategic customers, helping them maximize the effectiveness of TransUnion's products while supporting business growth, fraud prevention, and customer success outcomes.

This role reports into the Customer Experience Manager. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Serve as the primary operational relationship owner for premium and strategic customers, ensuring a high-quality customer experience throughout the partnership.

• Lead customer engagements including onboarding, training, operational reviews, solution adoption, fraud analysis, and consulting initiatives.

• Act as a trusted advisor by providing industry expertise, solution guidance, and best practices that help customers achieve their business and technical objectives.

• Develop and execute customer success plans that drive adoption, product maturity, and long-term value realization.

• Lead and manage customer projects through all phases of the project lifecycle, ensuring successful and timely delivery.

• Conduct strategic reviews and provide actionable insights based on customer performance, usage trends, and fraud-related data.

• Partner with Sales teams to support proof-of-concept engagements, customer renewals, and business expansion opportunities.

• Identify and communicate opportunities for increased customer engagement, advocacy, and collaboration.

• Represent customer feedback and requirements to internal stakeholders to influence product enhancements and solution development.

• Provide ongoing operational support and act as a single point of contact for customer questions, issues, and service-related activities.

Required Knowledge And Experiences

• Bachelor's degree in Business, Finance, or a related field, and professional experience in Customer Success, Consulting, Fraud Management, or a related discipline.

• Experience in fraud prevention, fraud management, identity verification, or Identity and Access Management (IAM), with the ability to apply industry knowledge to customer solutions.

• Demonstrated experience managing customer-facing projects, implementations, or operational programs from initiation through completion.

• Proven ability to build strong customer relationships and influence stakeholders at multiple levels within an organization.

• Strong analytical and problem-solving skills, with experience using data to identify trends, develop insights, and provide recommendations.

• Ability to work independently, make decisions with limited guidance, and manage multiple priorities in a fast-paced environment.

• Availability to support customers across multiple time zones, including occasional travel and participation in on-call support rotations.
  

Required Technical Skills

• Experience working with fraud detection, identity verification, authentication, or risk management platforms.

• Ability to analyze customer data and operational metrics to identify trends, risks, and improvement opportunities.

• Proficiency with customer onboarding, implementation, or project management methodologies and tools.

• Strong presentation, training, and facilitation skills for customer-facing engagements and workshops.

• Experience using Microsoft Office applications, including Excel, PowerPoint, and Teams, to support analysis, reporting, and customer communications.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Consultant, Customer Experience