As our Senior Customer Success Executive youll:
Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support.
You will lead and manage a portfolio of our Enterprise clients, helping them to realise value and support growth.
- Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
- Consult clients on how to solve challenges / achieve desired outcomes with GWI.
- Create success plans to drive adoption and track the achievement of desired outcomes.
- Identify and feedback growth opportunities with your AM counterparts
- Pull, analyze, and deliver regular usage reports for each of your accounts.
- Forecast risk with account manager and develop a plan to mitigate
- Working closely with other internal teams to help deliver custom projects and strategic workshops
- Be the voice of the customer and channel feedback to relevant departments.
What do I need to bring with me?
Youll need to be able to demonstrate the core skills this role requires. Heres what the team will be looking for in you:
- Strong interpersonal skills and experience building strong internal and external relationships
- Strong Analytical skills with a high attention to detail.
- Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
- Ability to bring data to life with stories and present with confidence.
- Passion for building trust and communicating effectively with customers
- Ability to work autonomously and look for improvements in ways or working and processes
- Natural ability to switch between different roles and wear different hats.
- Highly organized and able to juggle multiple tasks with competing deadlines
- Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and theyre a big part of what were looking for in you.
Why Join Us
- Build strategic relationships with the biggest agencies and brands in the world
- Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools
- Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results
What We Offer
At GWI, youll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:
- Time to recharge 25 days annual leave, plus office closures over the holidays.
- Health & wellbeing Health cash plan, enhanced family benefits, carer days, and mental health support.
- Financial benefits Competitive salary, 4% pension matching, and recognition programs that celebrate success.
- Flexibility & balance Flexitime, early Friday finishes, hybrid and remote options, plus a work from home budget.
- Career growth Accredited learning, leadership development, and global career mobility.
- Community & impact DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.
Diversity, Equity & Inclusion
Diversity is fundamental to who we areboth as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients.
As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.
At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.
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