Senior Customer Success Manager

The Opportunity

We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments.

You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers.

Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments.

What You'll Do:

• Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal

• Build clear, actionable success plans and serve as the primary point of contact your customers can count on

• Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals

• Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes

• Accelerate adoption of Adobe solutions using href="https://www.adobe.com/adobe-for-all.html#:~:text=and%20culture.-,Our%20company%20values.,-As%20we%20look">values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

  Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

  Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

  AI Use Guidelines for Interviews:
  Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

  At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

  Expected Pay Range:

  Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In Colorado, the pay range for this position is $149,400 - $216,300 In Illinois, the pay range for this position is $149,400 - $216,300

  At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

  In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

  State-Specific Notices:

  California:

  Fair Chance Ordinances

  Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

  Colorado:

  Application Window Notice

  Jul 22 2026 12:00 AM

  If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

  Massachusetts:

  Massachusetts Legal Notice

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.