Senior Customer Success Manager
6sense
London, England, United Kingdom
Full-Time
$401
OfficeManager
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in dening the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what theyll buy and when. As a Customer Success Manager at 6sense, youll be an instrumental player to our growth as we build upon the success weve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense.
Were in the early stages of building our customer success team. Were looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.
As Customer Success Manager (CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. Responsibilities include
CSM will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where youll thrive as you take your success to the next level, we should talk!
Base Salary: 65,508 - 98,262 GBP. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6senses total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6senses board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).
When you apply to a job on this site, the personal data contained in your application will be collected by Controller, which is located at 450 Mission Street, Suite 201, San Francisco, CA 94105. Your personal data will be processed for the purposes of managing Controllers recruitment related activities, which include assessing your skills, qualifications, and suitability for the role, carrying out background and reference checks, where applicable, and as is otherwise needed in the recruitment and hiring processes.
You may view a copy of Controllers Privacy Notice here:
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
6sense is committed to protecting the privacy and security of your personal information. We will process your personal data for the purposes of the recruitment exercise, which may include assessing your suitability for the role, background, and reference checks, where applicable. Please see our recruitment privacy policy for more information: Recruitment Privacy Notice
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. Well make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oces.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to