Senior Director, Cloud and Site Reliability Engineering

We are looking for an experienced and strategic leader to build and scale our Cloud and Site Reliability Engineering (SRE) organization. You will define and drive the cloud infrastructure strategy and operational excellence that underpins Tricentis' SaaS platform, ensuring the highest levels of availability, reliability, and performance. You will lead a team of talented Cloud Engineers and SREs, fostering a culture of excellence, automation-first thinking, and continuous improvement.

What you will do:

Cloud Strategy & Infrastructure Leadership

• Define and execute the cloud infrastructure roadmap to support Tricentis' SaaS platform growth, reliability, and scalability goals across AWS, Azure, and GCP.

• Establish cloud architecture standards and best practices including multi-cloud, hybrid-cloud, and cloud-native strategies.

• Drive infrastructure cost optimization and efficiency, partnering with Finance and Engineering leadership to align cloud spending with business outcomes.

• Lead the adoption of modern cloud technologies and emerging capabilities (AI and Agentic) to advance platform capabilities.

• Collaborate with peer Engineering and Product leaders to align cloud and infrastructure initiatives with product roadmap and business goals.

Site Reliability Engineering & Operational Excellence

• Build and mature the SRE function defining SLOs, SLIs, and error budgets that reflect customer expectations and business commitments.

• Enhance operational effectiveness through the deployment and use of agentic capabilities to scale the team to meet enhance performance and reliability of our SaaS products.

• Own the incident management and on-call strategy to establish effective processes for detection, response, remediation, and post-incident review improving MTTR.

• Champion a culture of reliability embedding SRE principles across the broader Engineering organization to reduce toil and improve system resilience. Drive automation across infrastructure provisioning, monitoring, observability, and self-healing systems.

• Partner with Security to ensure cloud environments meet compliance (SOC 2, ISO 27001, ISO 42001, GDPR, FedRAMP, and others as required).

Engineering Execution & Delivery

• Work with Engineering teams to influence infrastructure design earlier in the agentic development process, as a first-party concern design constraint through AI skills and agents.

• Oversee infrastructure delivery and operational readiness for all product releases, ensuring systems are observable, scalable, and fault tolerant.

• Drive continuous improvement in CI/CD pipelines, deployment processes, and DevOps tooling in partnership with product engineering teams.

• Establish and enforce infrastructure-as-code practices (Terraform, Pulumi, or equivalent) to increase consistency and reduce operational risk.

• Define and track key reliability, performance, and availability of metrics, reporting regularly to senior leadership on platform health.

Who you are:

• 10+ years of experience in cloud infrastructure, DevOps, or Site Reliability Engineering, with at least 5 years in senior engineering leadership roles.

• Proven track record leading Cloud or SRE organizations at scale within SaaS or enterprise software companies.

• Deep expertise in major cloud platforms (AWS, Azure, and/or GCP) including computer, networking, storage, security, and managed services.

• Strong background in SRE principles, including SLO/SLI/error budget frameworks, observability, chaos engineering, and incident management.

• Hands-on experience with Kubernetes, Terraform, CI/CD tooling, and modern infrastructure-as-code practices.

• Experience with compliance frameworks (SOC 2, ISO 27001, FedRAMP, GDPR) and operating in regulated environments.

• Excellent communication and influencing skills, with the ability to translate complex technical concepts into clear business impact.

What you can look forward to:

• Flexible working schedule (no core hours)

• Hybrid work environment (3 days in the office)

• 25 days of paid time off

• 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you

• Meal vouchers

• Pension Contribution

• Profit sharing and holiday bonus

• A team of passionate professionals who are experts in their fields

• Events for employees to learn, celebrate and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs) and much more

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

Demonstrate Self-Awareness: Own your strengths and limitations.

Finish What We Start: Do what we say we are going to do.

Move Fast: Create momentum and efficiency.

Run Towards Change: Challenge the status quo.

Serve Our Customers & Communities: Create a positive experience with each interaction.

Solve Problems Together: We win or lose as one team.

Think Big & Believe: Set extraordinary goals and believe you can achieve them

About Tricentis:
Tricentis is a software company officially founded in 2007, with primary focus on software quality assurance. Whether exploratory or automated, functional or performance, API or UI, as well as mainframes or custom applications or packaged applications, or cloud-native applications - our comprehensive suite of specialized Continuous Testing tools makes DevOps real by giving our clients the confidence to release on-demand.

Tricentis has more than 1500 employees working in across over 20 global offices in US, EMEA, APAC serving over 2100 customers, and currently expanding our R&D centers to two new locations in the Czech Republic – Prague and Brno - Hybrid office environment.

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Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.