The Senior Director, Global HR Shared Services is a key member of Veralto’s HR Services team, which is responsible for the design and delivery of innovative solutions that deliver the best associate experience and enable our HR teams and associates to focus on the highest-value work through operational excellence, technology and analytics.
Scope of Role
The Senior Director, HR Shared Services is an exciting role as the team builder and lead strategist in delivering a scalable, technology-driven and high‑performing global HR service delivery model that enables enterprise standardization, operational excellence and a differentiated employee experience.
This role is remote and reports to the Vice President, HR Transformation & Services.
This role is a key member of the wider HR team, which is committed to building a workplace that fuels growth, for the business and each one of us. We are transforming our HR organization to deliver compelling experiences every day for our associates, leaders and HR team through strategic partnership to the business, supported by niche expertise in high-value areas and a service organization that meets associate needs every day. Bring your passion for supporting business growth through its talent and organization and join us in our journey!
Your Responsibilities
- Set and execute the global HR Shared Services strategy and multi‑year roadmap, embedding a digital‑first, Ai‑enabled service model that delivers scalable, productized HR services, superior employee experiences and measurable business value aligned to enterprise priorities
- Lead a globally distributed Shared Services organization across Tier 1-3 teams, ensuring fast, accurate and consistent resolution of employee needs aligned to Service Level Agreements (SLAs) and experience targets
- Partner with Global Process Owners to operationalize end‑to‑end hire‑to‑retire processes through standardized, automated workflows, intelligent routing and a globally harmonized service catalog
- Drive continuous improvement through Ai, automation, process improvement and self‑service adoption at scale, identifying high‑value opportunities to reduce manual effort, eliminate friction and shift work left through intelligent self‑service, knowledge optimization and workflow automation
- Implement rigorous daily management across the team to manage demand, improve outcomes and drive disciplined management, transparency and measurable improvements in service delivery by leveraging real‑time service analytics, predictive insights and experience data
- Act as a visible change leader, driving adoption and new ways of working, ensuring strong change management, stakeholder engagement and sustained behavioural shift across HR and the business
- Build and develop a future‑ready Shared Services team, fostering a culture of continuous improvement, experimentation and customer‑centric innovation while driving engagement, retention and high performance
Skills & Experiences
- Minimum of 10 years progressive HR experience; including > 5 years as a people manager and experience leading a global HR Shared Services in a multi-national, matrixed and fast-paced environment
- Strong understanding of the employment regulatory environment
- Strong process, continuous improvement and technology/automation/Ai/digital orientation and experience
- Experience implementing/sustaining an HR knowledgebase and case management solution
- Associate-centric with strong stakeholder management skills and comfortable rolling up sleeves
- Strategic and analytical, capable of making target="_blank">Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
