Senior Director, Global Migration Delivery

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Note: By applying to this Senior Director, Global Migration Delivery posting, your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for an opportunity that best aligns with your background.

About the Role

The Senior Director, Global Migration Delivery is a pivotal leader within Salesforce's Global Migration Organization, responsible for transforming complex digital migrations into measurable business outcomes for our most strategic enterprise customers. You lead and scale a high-performing global team of Migration Delivery Leads and Managers, serving as the critical bridge between Product, Engineering, Account Teams, and customer leadership. In this role, you close the "Execution Gap" - operationalizing cutting-edge AI and automation tools to turn experimental work into predictable, accelerated delivery at scale.

What You'll Be Doing

Customer Accountability and Value Alignment

• Serve as the single point of executive accountability for migration engagement delivery, customer experience, and overall project success.
• Coordinate all global delivery resources, overseeing the full migration lifecycle through standardized playbooks and automation tooling.
• Align with both Business and Technical Stakeholders to bridge business value with technical goals across complex enterprise environments.
• Prioritize high-impact migration milestones across multiple global delivery pods, ensuring focus on the activities that move the needle most.
• Oversee enablement sessions for delivery teams covering toolkit usage, migration forecasting, and pipeline hygiene.

Strategic Advisory and Stakeholder Management

• Build and sustain strong relationships at all stakeholder levels, including executive-level engagement with customer technical and business leadership.
• Act as a trusted advisor by anchoring on mutual goals, understanding customers' business models, and applying proven migration archetypes to real-world challenges.
• Drive innovation aligned with customers' evolving business needs and solidify long-term partnership commitments.
• Increase customer engagement with migration products and remove organizational barriers to successful cloud adoption.
• Champion the adoption of internal tools - including AI Agents and Assessment Sizers - to ensure platform stability and performance throughout transitions.

Technical Health, Adoption, and Risk Management

• Tooling & AI Literacy: Drive the use of AI-powered tools to automate routine migration tasks including account assessment, data mapping, health monitoring, and meeting summaries.
• Escalation Ownership: Serve as the primary interface for major incidents and technical roadblocks, protecting customer revenue and project timelines.
• GDC Acceleration: Partner with the Global Delivery Center (GDC) to offload repeatable engineering tasks, freeing field teams to focus on high-value advisory work.
• Product & Engineering Collaboration: Forge strong cross-functional relationships with Engineering and Product Management to influence the roadmap for migration automation.

What We're Looking For

Required Qualifications

• 10+ years of relevant industry experience in Customer Success, SaaS platform delivery, or Professional Services leadership in senior roles.
• 10+ years of experience supporting customers in complex Salesforce or equivalent global technology environments (Sales Cloud, Marketing Cloud, Tableau, or Data Cloud).
• Demonstrated ability to drive business value, navigate high-pressure objections, and influence C-level conversations with confidence and clarity.
• Proven track record of leading large, diverse, and globally distributed technical teams including Architects, Engineers, and Delivery Leads.
• Deep understanding of the broad business impact of cloud migrations, including how organizational change intersects with technical transformation.
• Exceptional ability to translate complex migration concepts into clear business terms for diverse audiences - from engineers to executives.
• Working knowledge of end-to-end migration processes including Discovery, Data Mapping, Pipeline Management, and SLA Management.
• Familiarity with platform automation (Flows, Apex) and how migrations integrate with telephony, chat, and self-service portals.
• Ability to leverage AI-driven sentiment and intent analysis to identify early customer risk indicators and escalate for human intervention.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Experience supporting large-scale, high-compliance enterprise migrations.
• Advanced Salesforce certifications such as Platform App Builder, Data Cloud Specialist, or Agentblazer training.
• Prior experience operating within a Global Delivery Center (GDC) model to accelerate tool-based delivery at scale.

What's in It for You

This is a rare opportunity to shape the future of how Salesforce customers navigate large-scale digital transformation. You'll sit at the intersection of strategy, technology, and human impact - leading a global team that is redefining what's possible with AI-powered migration delivery. You'll have direct visibility with senior leadership, a seat at the table with Product and Engineering, and the chance to build something that scales.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $191,100 - $320,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.