Senior Director, North America Delivery

About the Role

The Senior Director, Regional Delivery (GDC) is a critical leadership role responsible for driving delivery excellence across North America, ensuring strong execution, governance, and alignment to business outcomes within a highly matrixed, global environment.

Beyond operations, this role will lead the evolution of AI-driven delivery models, shifting toward scalable, outcome-led approaches. Central to this role is a proactive customer-centric mindset - anticipating customer needs ahead of engagement, defining desired outcomes, and building delivery strategies, processes, and KPIs aligned to measurable impact. This leader will design with the customer in mind from the outset, ensuring solutions are purposeful, forward-looking, and drive long-term value.

Key Responsibilities

Regional Consolidation & Leadership

• Serve as the single point of accountability for GDC delivery across Americas
• Directly drive delivery operations, strategy, and execution for the Americas region, acting as the hands-on leader for all GDC delivery activities
• Partner with regional leaders to operate as a co-owner of business outcomes, not just a delivery function

Strategic Delivery Management

• Develop and implement regional delivery strategies that support business growth, customer satisfaction, and operational excellence
• Collaborate with Sales, Presales, Product, and Customer Success teams to define and execute delivery roadmaps
• Ensure consistent delivery methodologies, best practices, and frameworks across regions
• Build capability within the group to drive successful execution of newly launched subscription services SKU (integrated services)
• Champion the delivery of integrated services across regions, ensuring seamless collaboration and unified customer experiences
• Drive adoption of AI-enabled delivery practices across the lifecycle (sales → implementation → go-live → monetization)
• Identify and scale step-change improvements in delivery speed, productivity, and customer impact, beyond incremental gain

Business Performance & Growth

• Own delivery KPIs, including revenue acceleration, margin goals, backlog management, and customer satisfaction across regions
• Define and track impact beyond traditional KPIs, including time-to-value, transformation outcomes, and customer business impact – grow this customer centricity
• Drive operational reporting, forecasting, and cost management in partnership with finance and operations teams
• Identify opportunities for new offerings, accelerators, and differentiated service models

Customer & Stakeholder Engagement

• Engage directly with key customers to shape transformation agendas and co-create outcomes, not just manage delivery execution
• Represent GDC delivery in executive-level workshops, presentations, and strategic discussions.
• Foster strong relationships with internal and external stakeholders to drive business outcomes.

Talent Development & Team Leadership

• Build, mentor, and develop high-performing regional delivery teams
• Champion talent development, succession planning, and career growth for direct and indirect reports
• Develop strong first-line leaders with a focus on accountability, coaching, and performance outcomes
• Cultivate a culture of innovation, ownership, and continuous improvement

Qualifications

• 18+ years of experience in delivery and consulting, with significant leadership experience in global/regional roles
• Proven track record of managing large, complex delivery organizations across multiple geographies
• Deep expertise in SaaS, cloud platforms, digital transformation, and enterprise software delivery
• Strong commercial acumen, with experience in deal structuring, proposals, and contract negotiations
• Demonstrated experience in driving transformation initiatives, including AI-led or automation-driven delivery evolution
• Ability to operate across both strategic and hands-on execution layers, especially in evolving or 0→1 environments
• Exceptional communication, stakeholder management, and executive presence
• Willingness to travel internationally as required

What Success Looks Like

• Delivery evolves from efficiency-led to impact-led transformation
• Measurable improvements in speed, scalability, and customer outcomes, not just cost optimization
• Introduction of new delivery models or approaches that differentiate Adobe in the market
• Strong alignment with regions as a co-owner of outcomes, not just a delivery function

Preferred Skills

• Experience in Americas delivery leadership or direct customer engagement in that region.
• Knowledge of Adobe solutions, CRM, web analytics, campaign management, and digital marketing technologies.
• Strong analytical, problem-solving, and conflict resolution skills.
• Ability to lead in a matrixed, multicultural environment.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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