Senior Director, Product Strategy

The Enterprise Servicing Tech and Product organization within the Technology and Operations Organization is entrusted with delivering solutions to Enterprise to enable them continuously become more efficient and effective, while provide insights into operational performance, controls, risks, and opportunities. This team maintains key business, operations, technology, & analytic team relationships, shipping and management of Internal Products aligned to critical operational and business strategies, and execution of highest value solutions, working in partnership with Architecture & Engineering. We are transforming how we work from a siloed delivery model in which multiple teams independently respond to Operation management requests, to a well-orchestrated empowered and integrated Product Operating Model who focus on the solving problems and capitalizing on opportunities that return maximum value to the organization. Leading with an Agile delivery framework and Product Mindset, Operations Product & Analytics serves as the internal voice of the customer to our technology partners, with responsibility for defining the user needs, prioritization of work, pull through of value, and determining the viability and usability of solutions.

As a Senior Director of Product Management you will join a team transforming health care and health services for over 170M people worldwide. Our product team is constantly innovating and expanding into new verticals and capabilities as we build and maintain some of the best-in-class and innovative solutions in the healthcare market. We are constantly looking for great talent and hiring only the best of the best. As a Senior Director you will drive strategy, lead teams of product managers and product designers, and collaborate with partners across enterprise operations, analytics and our various businesses. We’re growing rapidly and likely have an opening for you!

The Senior Director of Product Strategy is a strategic leadership role responsible for driving the vision, strategy, and execution of product initiatives that empower internal resources and enhance performance while lowering costs within Enterprise Operations. This role oversees a team of Product Managers working on empowered product teams, ensuring the delivery of innovative and impactful solutions that streamline processes, improve efficiency, and drive operational excellence. This role will also oversee components of Product Operations. The Senior Director will champion best practices, implement processes and leverage data to enable the organization to deliver exceptional products that delight customers. A key focus area will be leveraging Generative AI technologies to develop cutting-edge solutions that drive automation and intelligence within enterprise operations.

The Senior Director works across business portfolios, solving problems and capitalizing on opportunities with solutions designed to meet a variety of enterprise operational needs utilizing full-stack engineering, generative AI, process engineering, and advanced analytics as required. The incumbent must be aware of other work being completed across all business portfolios so that they can drive synergistic solutioning and help teams proactively manage risks and dependencies. The Senior Director is responsible for the business outcomes created by a team working across multiple work areas or domains, utilizes in-depth professional knowledge but is guided by functional practices and well-defined management precedents, and focuses on implementing and executing strategies within own department/discipline/team. The Senior Director is also responsible for review and approval of defined vision, scope, and priority of multiple programs’ backlogs. This leader also reviews, coaches and develops team members to assure they have the skills and capabilities needed to produce products of the highest quality.

Duties and Responsibilities

Product Strategy and Vision

Develop and communicate a compelling product vision and strategy aligned with the organization's overall goals and objectives, with a strong emphasis on Generative AI and intelligent automation for speed to value and a focus on innovation.

Collaborate with cross-functional stakeholders, including business units, IT, data science teams, and executive leadership, to understand their needs and translate them into actionable product roadmaps.

Identify and prioritize product opportunities that drive operational efficiency, cost savings, process improvements, and intelligent automation within the enterprise.

Conduct market research, analyze industry trends, and gather insights to inform product strategy and decision-making.

Product Management Leadership

Lead and mentor a team of Product Managers and Designers with a heavy emphasis on coaching while fostering a culture of innovation, collaboration, and continuous improvement.

Ensure the effective execution of product roadmaps by empowering product teams and providing strategic guidance.

Establish and maintain product management best practices, processes, and methodologies.

Facilitate cross-functional collaboration and alignment among product teams, stakeholders, and other departments to ensure seamless product delivery.

Product Delivery and Execution

Oversee the end-to-end product lifecycle, from ideation to launch and ongoing optimization, for internal enterprise solutions.

Collaborate with development teams to ensure timely and high-quality product delivery while managing risks and dependencies.

Monitor product performance, gather user feedback, and implement improvements based on >

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.