Senior Director, Service and Repair Delivery - APAC
Medtronic
Sydney, New South Wales, Australia
Full-Time
Competitive
RemoteDirector
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Careers that Change Lives
Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life! The Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in-class customer support, operational excellence, year-over-year P&L leverage and sustainable, profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. This position reports to the Global VP Service and Repair and will be a member of the Global Leadership Team.
This role is open to remote within the APAC Region for well qualified applicants.
A Day in the Life
As the Senior Director, Service and Repair Delivery – APAC, you will lead the strategic direction and operational execution of Medtronic’s Service & Repair organization across a diverse and complex region. You will partner closely with global S&R leadership, regional commercial leaders, and Operating Units to ensure the delivery of high-quality, reliable service that supports customer needs and advances Medtronic’s mission.
In this role, you will oversee a geographically distributed service organization that includes Field Service Engineers and Service Center repair operations primarily organized at the country or subregional level, as well as an APAC regional Contact Center supporting service coordination across markets. You will provide regional leadership, governance, and strategic direction while enabling strong local execution and responsiveness to market and regulatory requirements.
You will play a key role in shaping the future of service delivery in APAC by driving operational excellence, delivering best-in-industry service levels, create P&L leverage, advancing service commercialization initiatives while improving margins, and ensuring consistent deployment of global standards, systems, and processes. Success in this role requires strong cross-functional leadership, the ability to influence within a complex global matrix environment, and a focus on developing high-performing teams that deliver exceptional customer experiences.
You will also partner with global and regional stakeholders to identify opportunities to strengthen service capabilities, improve operational performance, and expand service revenue across the region.
Responsibilities:
Must Have: Minimum Requirements
To be considered, these minimum requirements must be evident on your resume:
Preferred Qualifications
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here