Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –Apply Now
Get to Know the Opportunity:
The Senior Strategic Relationship Manager serves as the external point of contact for Voya’s top-tier employee benefits distribution partners. This role leads the day-to-day strategic management of key partnerships across national consulting firms, benefit centers of excellence, employee benefits brokers, ancillary general agents, and technology vendors supporting life, disability, voluntary benefits, and health account solutions.
This individual works closely with both external carrier relations contacts and internal stakeholders across sales, underwriting, product, actuarial, and operations to ensure partnership expectations are met and exceeded. The role requires proactively anticipating partner needs, strengthening long-term relationships, and driving mutually beneficial outcomes.
This role is fully remote, with no regular in-office requirement.
The Contributions You’ll Make:
- Serve as the primary relationship manager for Voya Health Solutions strategic distribution partners, operating with a high degree of independence.
- Act as the first point of contact for partner carrier relations regarding issue resolution, product inquiries, process guidance, and overall relationship management.
- Lead ongoing partnership activities including:
- Regular status calls and strategic update meetings
- Process discussions and alignment efforts
- Documentation of agreed-upon terms and conditions
- Develop and deliver internal and external presentations on Voya products, services, and partnership strategies.
- Create, manage, and track action plans to ensure commitments are fulfilled and partner expectations are met.
- Communicate strategic relationship updates to internal stakeholders and field partners, ensuring consistent messaging across:
- Executive Regional Managers, Regional Directors, Sales Representatives, and Client Representatives
- Sales Support, Implementation, Underwriting, Product, and Actuarial teams
- Support and lead contributions to Requests for Information (RFIs) and other business development initiatives as a subject matter expert.
- Assist with single-case RFIs and questionnaires related to strategic partnership agreements and provisions.
- Partner with distribution partners and Voya Legal to draft, negotiate, and execute agreements, including:
- Supplemental Compensation Agreements
- Single-Case Agreements
- Technology Agreements
- Marketing Agreements
- Collaborate with the Strategic Relationship Senior Leadership Team to drive productive, profitable, and sustainable partnerships.
Minimum Knowledge & Experience:
- Bachelor’s degree or equivalent experience
- 5+ years of experience in employee benefits or the insurance industry
- Strong consultative and strategic problem-solving skills
- Proven ability to build, manage, and sustain relationships with key stakeholders
- Demonstrated ability to manage multiple high-priority initiatives simultaneously
- Excellent communication, presentation, negotiation, and conflict management skills
- Strong business and financial acumen
- Solid understanding of underwriting and risk concepts
- Strong computer proficiency
- Ability to travel as needed
Preferred Knowledge & Experience:
- Insurance licensing
- Experience mentoring or leading others
- Presale expertise with the ability to influence and support sales outcomes
- Demonstrated success in data analysis and translating insights into recommendations
How This Role Aligns to Our Core Four:
At Voya, our Core Four reflects the shared behaviors that drive how we work and deliver value—this role supports those expectations through strong partnership leadership, proactive execution, and strategic influence.
- Instill Customer Obsession – Builds trusted partnerships with key distribution channels by proactively anticipating needs and ensuring consistent delivery on commitments that enhance the customer and partner experience.
- Transform with Automation/AI – Leverages tools and technology to streamline processes, improve communication, and enhance the quality and efficiency of partnership management and reporting.
- Drive Higher Performance Through Our People – Collaborates across internal stakeholders and external partners to create alignment, drive accountability, and foster high-performing relationships that deliver results.
- Execute on the Fundamentals – Ensures disciplined execution of agreements, processes, and communications while maintaining accuracy, compliance, and consistency in all aspects of relationship management.
#LI-LH1
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
140,000-160,000
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking:Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please referenceresources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
