Senior Executive, IT Lab Operations

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty.

A hotbed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow'. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.

Responsibilities:

Lab Management and Maintenance:

• Ensure the operational efficiency and readiness of lab equipment

• Handle requests for lab facilities.

• Propose and manage annual budgets for equipment replacement and upgrade

• Maintain and monitor the stock of consumables required for daily lab activities.

• Oversee lab access rights and ensure compliance with safety and usage protocols

• Conduct general maintenance for lab infrastructure, including air-conditioning, lighting, and fittings.

Asset Management and Procurement

• Maintain accurate records of all lab assets and IT equipment.

• Manage processes for asset loans, transfers, and disposals.

• Assist faculty and FYP supervisors in sourcing and evaluating new equipment or software.

• Receive, verify, and document newly purchased items to ensure quality and completeness.

Technical Support and Infrastructure Management:

• Set up and configure lab equipment, servers, workstations, and virtual desktop environments.

• Provide email, remote, and onsite technical support to end users.

• Ensure all systems and equipment comply with the prevailing NTU IT policies.

• Review and manage lab centralised equipment infrastructure design.

Requirements:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field, with relevant experience in managing and maintaining IT equipment.

• Proven hands-on experience in software installation, hardware troubleshooting, and server administration in diverse IT environments.

• Demonstrates strong proficiency in managing Linux-based systems, including the ability to install and configure Linux distributions, file system management and troubleshoot basic Linux system issues

• Proactive, adaptable, and comfortable working in a dynamic, fast-paced environment.

• Stays up to date with the latest developments in IT systems, tools, and technologies.

• Strong ability to work independently, while also collaborating effectively as part of a team.

• Excellent communication and customer service skills.

• Strong organizational and analytical problem-solving skills.

• Capable of managing multiple tasks efficiently and meeting tight deadlines.

• Service-oriented with the ability to support and engage a diverse user base, including faculty, students, and researchers.

• Candidates without formal qualifications but with substantial relevant experience are welcome to apply.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU