SeniorGlobal Portal Experience Analyst (Cornerstone Suite Experience Required) |Pune, Mumbai, or Hyderabad
AtCornerstone, we are dedicated to enhancing the global experience of ourSolution Consultants (SCs) and helping our Sales organization by providing themwith robust baseline demo portals, seamless support for shared demo instances,and by managing projects that directly benefit our sales organization andmainly the Solution Consulting community. Our GPE Team plays a vital role inempowering our SCs and other teams that use demo portals and ensuring that theycan deliver top-notch presentations to our clients. We are looking for adynamic and motivated Analyst to join us in this exciting journey.
PositionOverview:
As aSenior Global Portal Experience Analyst, you will serve as a strategictechnical leader within the Global Presales Enablement (GPE) team, owning theevolution and excellence of Cornerstone's demo portal ecosystem. You willcombine deep technical expertise with a forward-thinking approach to AIadoption, driving meaningful improvements in how Solution Consultants and salesteams worldwide demonstrate the power of Cornerstone's platform.
Reportingto the GPE Manager, you will operate with a high degree of autonomy owningcomplex initiatives end-to-end, mentoring peers, influencing cross-functionalstrategy, and setting the standard for quality, innovation, and enablementexcellence across the organization
In This Role YouWill
Demo PortalDevelopment & Optimization:
Contribute to the strategic roadmap for Cornerstone's baseline demo portals, ensuring they continuously reflect the latest product capabilities, go-to-market priorities, and real-world sales scenarios.
Define and drive the long-term vision for portal architecture, content governance, and user experience moving beyond maintenance to proactive innovation.
Identify, evaluate, and implement emerging technologies (including AI-powered tools) to automate workflows, accelerate portal updates, and elevate SC productivity.
Serve as the internal subject matter expert on demo portal best practices, setting standards adopted across the GPE team.
TechnicalSupport & AI-enhanced Troubleshooting:
Provide expert-level escalation support for shared demo instances and Demo environments, resolving complex issues with speed and precision.
Lead the design and enforcement of efficient ticket management practices across ServiceNow or equivalent platforms.
Apply AI-assisted diagnostic techniques to accelerate root-cause analysis and reduce mean time to resolution.
Act as the technical escalation point for the broader GPE team, sharing knowledge and building team capability through structured guidance.
ProjectManagement & Process Improvement:
Lead high-impact, cross-functional projects that deliver measurable improvements to demo assets, SC workflows, and sales enablement outcomes.
Define project scope, align stakeholders, manage timelines, and drive delivery with a proactive, results-first mindset.
Translate complex business requirements into actionable technical solutions, prioritizing ruthlessly based on organizational impact.
Contribute to the GPE strategic planning process, influencing team roadmaps and resource allocation decisions.
Data-drivenQuality Assurance:
Drive a culture of iterative improvement identifying systemic issues and championing scalable solutions rather than one-off fixes.
Define and track KPIs for demo portal health, SC adoption, and enablement effectiveness, reporting insights to GPE leadership.
Documentation& Training:
Develop best practice guides, training materials, and reference documentation that empower SCs to maximize the value of GPE tooling.
Champion knowledge-sharing across the global GPE function, ensuring institutional knowledge is captured, maintained, and accessible.
Cross-functionalCollaboration:
Build and maintain influential relationships with Solution Consulting, Global Customer Success (GCS), Product Management, Engineering, and senior leadership stakeholders worldwide.
Represent GPE in cross-functional forums, acting as the voice of the presales demo ecosystem and advocating for investments that accelerate revenue impact.
Stay ahead of trends in sales technology, AI-driven enablement, and digital experience design, bringing strategic recommendations to GPE leadership proactively
You Have GotWhat it takes if you Have
Bachelor's degree in a relevant field (e.g., Business, IT, Computer Science) or equivalent experience.
Proven experience with Cornerstone products and related certifications (3+ years).
Strong familiarity with ServiceNow or equivalent ticketing and support systems.
Solid project management skills with a proactive, results-oriented mindset.
Expertise in troubleshooting, enhanced by familiarity with AI diagnostic and support tools.
Hands-on experience in Cornerstone OnDemand implementations is highly desirable.
Demonstrated ability to leverage AI/automation tools to optimize processes and workflows.
Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms (AWS or equivalent) considered a plus.
Excellent communication and documentation skills, able to work effectively in a virtual, global team setting.
Adaptable, quick learner with a passion for continuous improvement and innovation.
Creative problem solver with a proactive, collaborative approach
Why Join Us:Joining our teammeans being at the forefront of transforming how our solutions are presentedand perceived globally. We offer a dynamic and collaborative work environmentwhere your innovative ideas will be valued, and your contributions will have asignificant impact. If you are seeking a challenging yet rewarding role in aforward-thinking organization, Cornerstone is the place to be.
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