Senior Inside Sales Representative (Paris, France)

As a Senior Inside Sales Representative, youll play a key role in supporting Figmas growing base of mid-market, enterprise, and strategic customers. Youll lead the end-to-end renewal process for a specific set of accounts, including those in coverage for reps on leave, to-be-hired territories, and sophisticated or multi-org customers. Youll partner closely with Sales, Customer Success, Legal, Procurement, and Finance to drive timely renewals, accurately forecast, ensure a seamless customer experience, and identify expansion opportunities.

Building on the success of our inbound renewals model, this role expands coverage to Figmas largest and most sophisticated customershelping scale renewals operations across our global business.

This is a full-time role based out of our Paris, France hub.

What you'll do at Figma:

• Own and manage a portfolio of renewal opportunities across Mid-Market, Enterprise, and Strategic customer segments, maintaining a healthy pipeline to achieve quarterly and annual targets
• Build trusted relationships with key partners to understand their business objectives and align Figmas solutions to their goals
• Lead end-to-end renewal cycles, from proactive outreach and negotiation to deal execution and billing coordination, ensuring timely closures and growth, including independently running accounts without direct sales coverage
• Negotiate renewal terms and pricing to balance customer needs with Figmas business objectives
• Partner cross-functionally with Account Executives, Sales Leaders, Customer Enablement Managers, Deal Desk, and Legal to streamline processes and remove blockers
• Identify and pursue expansion opportunities within the renewal motion, such as additional licenses, and collaborate with Sales on more sophisticated initiatives like product add-ons or Enterprise plan upgrades
• Contribute to the ongoing evolution of the renewals playbook by identifying process improvements and sharing insights that enhance team efficiency and consistency
• Leverage data and account insights to anticipate risks, prevent churn, and drive strong renewal performance across your book of business

We'd love to hear from you if you have:

• 1+ years of customer-facing experience in supporting or leading customer renewals, account management, or inside sales, ideally within a B2B SaaS environment
• Strong written and verbal communication skills in both English and French, with the ability to engage and influence customers and internal partners, and collaborate effectively across Sales, Success, Support, Billing, and Marketing teams
• Excellent organizational and time-management abilities, with a proven track record of managing multiple renewal cycles simultaneously
• Comfort working with sophisticated deal structures, multi-org accounts, and diverse stakeholders (including procurement, finance, and legal), combined with strong negotiation, forecasting, and closing skills focused on achieving commercial targets
• Technical proficiency and curiosity to learn Figmas platform, sales processes, and evolving policies, along with a proactive, growth-oriented mindset that is adaptable to change and motivated to exceed goals

While its not required, its an added plus if you also have:

• Experience using Salesforce, Ironclad, and similar tools to lead renewals and deal workflows
• Familiarity with SaaS subscription models and renewal metrics (GRR, NRR, expansion rate, etc.)
• Additional language fluency in Spanish, Portuguese, or German

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If youre excited about this role but your experience doesnt align perfectly with the points outlined, we encourage you to apply anyway you may be just the right fit for this or other roles.