Senior IT Epic Implementation Project Manager
Ensemble Health Partners
Swindon, England, United Kingdom
Full-Time
$92,400
RemoteManager
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This budget for this role ranges from $92,400 - $138,600. Final compensation will be determined based on experience.
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Senior IT Epic Implementation Project Manager leads end-to-end Epic software implementations for new and transitioning clients, serving as the primary delivery owner for complex, multi-module Epic deployments. This role commandsboth thetechnical rigor of Epicimplementationsand the executive presencerequiredto navigate large, cross-functional client environments.
This role is focused on Epic implementation delivery and owns the Epic workstream within broader client integration programs. It partners closely withEpic Services, Readiness, Technology, Operations, Partnership Success, and Enterprise Project Management (EPM)at Ensemble, as well as leadership from both the Client and from Epicto ensure implementations are delivered with rigor and predictability at scale. A core accountability isensuringtheEnsembleEpic Standard Operating Model (SOM) is fully implemented andvalidatedprior to transition to optimization and support.
This position requiresspecialized Epic& RCMknowledge, comfort managing executive-level client relationships, and the ability to drive delivery across highly matrixed, fast-moving environments.
Key Responsibilities:
Lead full lifecycle Epic implementations from initiation through go-live and post-live stabilization, managing implementations of significant scope (multi-module, multi-site, or concurrent deployments).
Serve as the primary implementation delivery owner and accountable point of contact for client-facing project execution, partnering closely with Epic Services Readiness and Technical resources.
Develop and manage detailed project plans encompassing Epic build,application, integrated, and charge testing, user acceptance testing, data conversion, end-user training, cutover planning, and go-live execution.
Manage client expectations and delivery commitments across executive, operational, and technical stakeholder audiences.
SOM Implementation & Readiness:
Ensure all Epic implementations align to and fully satisfyEpicStandard Operating Model (SOM) requirements.
Own formal SOM completeness validation as a defined exit criterion from implementation to optimization and support.
Identifyand drive resolution of SOM gaps in partnership with Product and Operations teams prior to transition.
Cross-Functional & Executive Coordination:
Coordinate delivery across Epic Services, Technology, Readiness, Operations, and Product teams,operatingeffectively in complex matrixed environments.
Partner with Partnership Success to align client communication strategies, manage escalations, and protect client relationships during critical delivery phases.
Facilitate executive-level steering committee meetings and present implementation status, risks, and milestone updates to senior leadership.
Risk, Issue & Change Management:
Proactivelyidentify, assess, and manage risks, issues, dependencies, and scope changes across the full implementation lifecycle.
Maintain comprehensive RAID logs; escalate critical issues with recommended resolution paths.
Manage change control processes to protectscopeintegrity whilemaintainingclient confidence and timeline commitments.
Standards, Governance & Continuous Improvement:
Execute implementationsin accordance withEpic PMO standards, methodologies, and governance frameworks.
Actively contribute to the development and refinement ofimplementationplaybooks, templates, cutover runbooks, and best-practice documentation.
Mentor and provide guidance to junior project managers and implementation coordinators as needed.
Serve as a subject matter resource for Epic implementation best practices across the EPMO.
Required Qualifications:
Bachelor'sdegreerequired.
7–10+ years of hands-on Epic implementation project management experience, with at least 3–5 years in a senior or lead PM capacity.
Deep Epic revenue cycle implementationexpertise, including demonstrated experience with modules such as HB, PB, Resolute, Prelude, or related financial/clinical workflows.
Proventrack recordmanaging complex, multi-moduleor multi-site Epic implementations from initiation through go-live and stabilization.
Experience managing cross-functional delivery across both technical and operational stakeholder groups.
Strong executive communication and presentation skills; ability to lead steering committee discussions and manage escalations effectively.
Demonstrated ability to manage scope, schedule, and budget on implementations with significant organizational impact.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Preferred Qualifications:
Active Epic certification(s) in relevant modules (Revenue Cycle, Ambulatory, Inpatient, or comparable).
PMP,PgMP, or equivalent project management certification.
Experienceoperatingwithin enterprise integration or health system transition environments.
Prior experience contributing to or developing PMO standards, playbooks, or governance frameworks.
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.