Senior IT Support Specialist

JOB SUMMARY

As Apptronik expands its humanoid robotics operations, we are seeking a Senior IT Support Technician to serve as the on-site technology leader at our California facility. As the sole IT presence at this site, this individual will independently own end-user support, endpoint administration, network operations, and identity/SaaS administration across a multi-platform environment that includes Linux, macOS, and Windows. Reporting into IT / Business Operations, this role partners closely with Engineering, Manufacturing, and Operations to keep the site running smoothly. This is a high-impact, hands-on position ideal for a self-directed technologist who thrives in a fast-paced, high-growth environment and enjoys solving problems across the full IT stack.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Serve as the primary on-site IT resource at the California facility, providing tier 13 support to all end users across engineering, manufacturing, and operations functions
• Administer and support a mixed endpoint environment of Linux (Ubuntu/RHEL), macOS, and Windows workstations and laptops, including imaging, deployment, patching, and lifecycle management
• Manage identity and access through Okta, including SSO configuration, MFA enforcement, group provisioning, SCIM integrations, and user lifecycle workflows (onboarding/offboarding)
• Administer Google Workspace and Microsoft 365 (Entra ID/Azure AD) managing accounts, groups, shared drives, mail flow, licensing, and security policies across both platforms
• Own administration of the Atlassian suite (Jira, Confluence), including user management, project and space configuration, permissions, automations, and integrations with other systems
• Install, configure, monitor, and troubleshoot site network infrastructure including switches, firewalls, wireless access points, VLANs, VPN, and DNS/DHCP services and coordinate with vendors and the broader IT team on escalations
• Maintain and support audio/visual systems, conference room technology, printers, and shared site peripherals to ensure reliable collaboration with remote teammates
• Manage endpoint security tooling (MDM, EDR, disk encryption) and enforce least-privilege access principles; support audit and compliance activities (e.g., SOC 2) at the site level
• Maintain accurate documentation for site systems, network topology, asset inventory, and standard operating procedures; build runbooks that enable consistent, repeatable support
• Triage and resolve tickets through the helpdesk queue, escalating to vendors or HQ IT when appropriate; identify recurring issues and drive permanent fixes through automation or process change
• Operate independently with strong judgment prioritizing competing requests, communicating status to stakeholders, and partnering with HQ IT in Austin to align site practices with company standards

SKILLS AND REQUIREMENTS

• 5+ years of hands-on IT support or systems administration experience, with at least 2 years at a senior or lead level in a multi-platform corporate environment
• Demonstrated proficiency administering Linux (Ubuntu, RHEL, or similar), macOS, and Windows workstations in a production setting, including command-line troubleshooting and scripting
• Strong working knowledge of Google Workspace administration (users, groups, OUs, Drive, security settings) and Microsoft 365 / Entra ID (Azure AD) administration
• Hands-on experience administering Okta SSO, MFA, SCIM provisioning, lifecycle policies, and directory integrations
• Experience administering the Atlassian suite (Jira, Confluence) including user management, permissions, and basic automation/workflow configuration
• Solid networking fundamentals and hands-on experience TCP/IP, DNS, DHCP, VLANs, routing, firewalls, VPN, and wireless infrastructure; able to troubleshoot connectivity issues end-to-end
• Familiarity with endpoint management and security tooling (MDM such as Jamf or Intune, EDR, patch management, disk encryption)
• Scripting and automation skills (Bash, PowerShell, or Python) sufficient to automate routine administrative tasks across platforms
• Strong ticketing / ITSM experience (Jira Service Management, ServiceNow, Zendesk, or similar)
• Proven ability to operate independently with limited supervision strong organizational skills, sound judgment, and the discipline to prioritize and drive work to completion as the only IT team member on site
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
• Collaborative, customer-service-oriented working style with strong attention to detail
• Nice To Have:
  • CompTIA Network+ certification (preferred)
  • CompTIA Security+ certification (preferred)
  • Additional certifications such as Okta Certified Administrator, Google Workspace Administrator, Microsoft 365 Certified, or Atlassian Cloud Administrator
  • Experience supporting a hardware, manufacturing, or robotics environment, including lab and production-floor systems
  • Exposure to SOC 2 or ISO 27001 audit processes
  • Experience standing up IT operations at a new or rapidly growing site

EDUCATION and/or EXPERIENCE

• 4+ years of relevant IT support or systems administration experience required; Bachelor's degree in Information Technology, Computer Science, or a related field preferred equivalent experience accepted
• Relevant vendor certifications (CompTIA, Okta, Microsoft, Google, Atlassian) strongly preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 50 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate
  
  

The annual salary range is $122,000-$136,000