Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.
Responsibilities
Technical Consulting and Sales Support
- Identifies customer's business needs, challenges, and technical requirements and maps to Equinix solutions
- Subject matter expert for product(s), technologies, industry, etc.
- Utilizes internal process and client requirements to help shape company policies, procedures and products
- Provides full sales support for assigned regional and/or global customers
- Provides guidance to other personnel and mentors members of the Sales Engineering team
Solution Design and Deliverables
- Hosts meetings with Senior Stakeholder/ may be C-level executives
- Provides high level technical solution design expertise to all assigned Sales account executives
- Develops and refines standard practices and procedures
- Develops complex RFI/P/Q preparation as requested by Sales Representatives
- Independently delivers all deliverables for the customer
Customer Service
- Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing
- Drives pre-sales efforts for all company products and services
- Provides outstanding technical support in sales presentations, customer meetings, and trade shows
- Anticipates and resolves complex customer issues
Business and Market Expertise
- Excellent understanding and awareness of technology trends in the market
- Exceptional understanding of Equinix data center, Network, and Cloud products and services
- Strong familiarity with the competitive landscape
Collaboration / Communication
- Creates new business opportunities and grows existing customer relationships
- Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
- Develops a positive culture on the team
- Demonstrates outstanding presentation skills
Team Leadership
- Leads initiatives and team projects to better the organization
- Demonstrates team and thought leadership; is a recognized SME
Qualifications- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent experience
- Also open to product manager and ops background candidates with good communication skills or customer facing experiences
- Proficiency in English, Mandarin, and Cantonese is required due to the nature of customer engagements and cross-functional collaboration in the Greater China market
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
