Senior Manager, Account Management

The Opportunity

• Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention.
• Build and mentor a team of Account Managers, elevating their impact through coaching, performance management, and career development plans.
• Partner with Sales, Solutions, Implementation, Operations, and Product teams to design and deliver scalable, differentiated supply chain solutions that address clients evolving needs.
• Influence Flexports strategic priorities by identifying market opportunities, competitive insights, and client feedback that shape product and services.

What You'll Do
Strategic Leadership and Growth

• Develop and execute a scalable account strategy for a portfolio of strategic clients, including multi-year revenue plans, growth initiatives, and client value narratives.
• Drive top-line growth by uncovering and closing large, complex opportunities, while ensuring alignment with client goals and Flexport capabilities.
• Lead quarterly business reviews with senior client stakeholders and internal executives to demonstrate value, refresh priorities, and expand footprint.
• Forecast accurately, set ambitious but achievable targets, and monitor performance against plan with >

  Commitment to Equal Opportunity

  At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

  Global Data Privacy Notice for Job Candidates and Applicants

  Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.