Senior Manager, Account Management

The Opportunity

• Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention.
• Build and mentor a team of Account Managers, elevating their impact through coaching, performance management, and career development plans.
• Partner with Sales, Solutions, Implementation, Operations, and Product teams to design and deliver scalable, differentiated supply chain solutions that address clients’ evolving needs.
• Influence Flexport’s strategic priorities by identifying market opportunities, competitive insights, and client feedback that shape product and services.

What You'll Do
Strategic Leadership and Growth

• Develop and execute a scalable account strategy for a portfolio of strategic clients, including multi-year revenue plans, growth initiatives, and client value narratives.
• Drive top-line growth by uncovering and closing large, complex opportunities, while ensuring alignment with client goals and Flexport capabilities.
• Lead quarterly business reviews with senior client stakeholders and internal executives to demonstrate value, refresh priorities, and expand footprint.
• Forecast accurately, set ambitious but achievable targets, and monitor performance against plan with rel="noopener noreferrer">www.flexport.com/privacy for additional information.