Senior Manager, Change Delivery
Aviva
Markham, Ontario, Canada
Full-Time
$120,000
HybridManager
Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The Opportunity
We are seeking a Senior Manager, Change Delivery to join the central Transformation team at Aviva Canada. In this role, you will support the execution and governance of Aviva Canada's Change Portfolio, ensuring strategic, regulatory, and business transformation initiatives are delivered with strong governance, effective planning, robust risk management, and disciplined execution. Working closely with key stakeholders across the business and IT, you will play a critical leadership role in enabling successful delivery of strategic outcomes while maintaining a consistent and transparent view of portfolio progress, dependencies, risks, and commitments
As a Senior Manager, Change Delivery in Aviva Canada, you will have the following responsibilities:
Optimize governance frameworks, decision-making forums, artefacts, and delivery controls to improve transparency, accelerate delivery, and reduce unnecessary complexity.
Lead the evolution of governance, assurance, and delivery management practices across the Change Portfolio, ensuring they remain effective, pragmatic, and aligned to strategic outcomes.
Provide independent challenge and assurance across portfolio initiatives, ensuring plans, risks, dependencies, assumptions, and delivery commitments are robust, achievable, and outcome-focused.
Foster a culture that challenges the status quo, continuously identifying opportunities to simplify processes, improve ways of working, and enhance delivery effectiveness.
Partner with project and program teams to leverage governance as an enabler of successful delivery, ensuring the right balance between oversight, control, speed, and business value.
Assess and proactively manage portfolio risks, issues, dependencies, and delivery constraints, providing early insights and recommendations to support informed decision-making.
Lead integrated planning activities across strategic, regulatory, and business-led initiatives to ensure alignment of priorities, commitments, dependencies, and delivery roadmaps.
Facilitate governance forums and executive discussions, driving clear accountability, timely decisions, and resolution of delivery challenges.
Develop and maintain portfolio reporting, insights, and assurance assessments that provide leadership with a clear view of delivery health, risks, progress, and outcomes.
Drive continuous improvement in governance and delivery practices by incorporating lessons learned, industry best practices, and emerging portfolio management approaches.
Explore and implement new ways of working, operating models, and governance approaches that support evolving business, technology, and transformation delivery environments.
Leverage automation, data, and technology solutions to streamline governance activities, improve portfolio insights, enhance reporting quality, and reduce administrative effort.
Collaborate with sponsors, delivery teams, risk, control, audit, and senior leaders to ensure appropriate governance, strong control environments, and successful delivery of strategic outcomes.
Bachelor's degree in Business, Finance, Technology, Project Management, or a related discipline; relevant professional certifications considered an asset
5+ years of leadership experience within large-scale transformation, portfolio delivery, program management, or change management environments
Demonstrated experience managing governance, planning, assurance, risk, issue, and dependency activities across complex change portfolios
Strong understanding of project, program, and portfolio delivery methodologies, including Agile, Waterfall, and hybrid delivery approaches
Proven ability to lead integrated planning across multiple initiatives while balancing priorities, dependencies, resource constraints, and business outcomes
Excellent stakeholder management and influencing skills, with experience working with executive leaders, sponsors, delivery teams, risk functions, and external partners
Strong analytical and problem-solving capabilities, with the ability to evaluate complex situations and provide practical recommendations to overcome delivery challenges
Experience identifying, assessing, and mitigating delivery risks, issues, and dependencies within complex transformation environments
Ability to challenge constructively, drive accountability, and influence outcomes while maintaining strong relationships across diverse stakeholder groups
Strong communication and executive presentation skills, with the ability to convey complex delivery information clearly and effectively
Experience with portfolio reporting, governance tooling, and performance measurement within enterprise transformation programs
Knowledge of the Canadian insurance industry and Aviva business environment would be considered an asset
Demonstrated resilience, adaptability, and the ability to manage complexity and competing priorities in a fast-paced environment
The salary band for this position ranges from $120,000 to $160,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model .
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
This job advertisement is for a new vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.