Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia

​​ ​The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end-to-end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms.

​The role will act as the primary subject matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD, including initial CDD, ongoing CDD and enhanced CDD. This will enable the organization to successfully deliver products that are regulatory aligned, operationally effective, defensible to regulators and sustainable over time.

​The role will include the establishment of appropriate governance, documentation, and stakeholder engagement frameworks, while working closely with other risk, compliance, business and technology teams to design and integrate AML/CTF controls into business processes, ensuring risks are effectively managed and embedded into downstream and adjacent operations and decision making.

An opportunity to join Western Union’s Compliance Team on a full-time basis for a 12-month period.

Role Responsibilities:

Risk & Compliance Transformation

• Provide subject matter expertise in risk management and regulatory compliance, with a focus on AML/CTF obligations relating to CDD under the AML/CTF reforms

• Lead the redesign and implementation of relevant CDD policies, processes and procedures

• Ensure CDD frameworks and procedures comply with global policies, regulatory requirements, and industry standards

• Liaise with relevant risk and governance teams to obtain required approvals and sign-offs

Change & Delivery Leadership

• Lead end-to-end change initiatives relating to CDD, ensuring alignment with enterprise change governance frameworks

• Provide oversight and coordination across multiple stakeholders, including, Risk, Compliance, Legal, Operations, Business and Technology

• Develop and execute change plans, ensuring milestones, risks, and dependencies are actively managed

• Drive adoption of new processes, controls, and systems across impacted business areas

AML/CTF Process & Control Design

• Partner with impacted teams to design and implement fit-for-purpose processes and controls addressing AML/CTF risks

• Define and document key controls, including ICDD, OCDD, ECDD and reporting processes

• Ensure controls are effective, scalable, and embedded into operational workflows

Regulatory & Audit Readiness

• Ensure all change requirements and implementation are fully documented, auditable and defensible in regulatory reviews and independent evaluations.

• Support the local, regional and global compliance teams in their response to findings, issues or recommendations relating to CDD.

Stakeholder engagement

• Act as a trusted advisor to business leaders and other stakeholders on risk and compliance implications

• Facilitate workshops and working sessions to co-design compliant solutions

• Translate regulatory requirements into practical, business-friendly controls and processes

• Manage communication with senior stakeholders, including executive updates and decision papers

Role Requirements:

• Bachelor’s or master’s Degree preferred. Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
• At least 7+ years of experience in AML/CTF compliance. Experience working in a regulatory setting will be highly desirable.

Additional Skills:

• Leadership experience delivering complex regulatory or financial crime change programs within a financial institution or in a similar industry.
• Deep practical knowledge of AML/CTF frameworks and regulations, particularly in the areas of CDD.
• Strong governance, stakeholder management and executive communication capability.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

06-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.