Senior Manager, Customer Experience
Hong Leong Bank Berhad
HLT-Hong Leong Tower, Unknown
Full-Time
Competitive
OfficeManager
If you are looking to excel and make a difference, take a closer look at us…
The Senior Manager, Hospitality is responsible for assisting the Head of Customer Experience in developing and executing the Bank’s hospitality strategy to transform Priority and Private Banking centres into premium hospitality environments.
This role leads the Hospitality Upliftment initiative and drives the implementation of structured hospitality standards, premium hosting protocols, experience audits, and flagship centre enhancements. The incumbent will work collaboratively with the Assistant Manager and Senior Executives within the Customer Experience team to ensure seamless execution of customer experience initiatives, operational consistency, and continuous service improvement across all Priority and Private Banking centres nationwide.
The role is critical in positioning Hong Leong Bank’s Priority and Private Banking centres as destinations of exclusivity, comfort, and relationship-building rather than transactional banking halls, thereby enhancing customer loyalty, strengthening high-net-worth client engagement, and elevating the Bank’s premium brand proposition.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.