Senior Manager, Customer Growth and Engagement - eCommerce
Walmart
Bentonville, Arkansas
Contract
Competitive
OfficeManager
Position Summary...
What you'll do...
Do you want to help lead the way in redefining how customers shop in-store and online? Join the Walmart Omni Customer Growth team! Our team's mission is to build exciting shopping experiences that attract attention and connect with customers. As a Senior Business Manager, you will play a pivotal role at the heart of the Omni Experience.
You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for. This position will be focused on growing our omni customer base, while deepening Walmart's relationship with existing omni customers. This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams. You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places.
You'll sweep us off our feet if:
You understand howcustomersshop online and in-store. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.
You love digital experiences and get excited about great visual presentation and content.
You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.
You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.
You build trust quickly and canlead by influence, creating impact through partnership as well as ownership.
You understand what it means to “own a project”. Passionate and attentive self-starters, great communicators, amazing follow-through
Strong written and verbal communication and presentation skills; comfortable presenting to internal stakeholders and cross functional partners
What you'll do:
Willing to Learn: you understand that you may not have every tool in your tool belt already. You are adaptable and willing to learn new skills to drive the business forward.
Analyze customer engagement & customer health through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly.
Create Data-driven Insights: you'll use a hypothesis-first approach, statistical techniques, and technical data languages, create data-driven insights.
ConductRegular and Ad Hoc Analyses: You will conduct both regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories. This includes participating in business reviews and presentations alongside partners. Your focus throughout is on ensuring data integrity and accuracy.
Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Delivering key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members.
Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall business health.
Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy
Operating with excellence-You'll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process. You'll land the fundamentals and createand help scale best-in-class efficient workflows and processes.
Required Experience
3+ years of experience in business or product operations & strategy, process improvement, or related fields
Strong oral and written communication skills - including the ability to develop and deliver complex messages in a simple, actionable way
Strong analytical skills - creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
Proven ability to bridge data with business insights to drive relevant, actionable output
Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
Customer-centric & curious: passionate improving the Walmart customer experience
Previous eCommerce or Retail experience; operations or customer experience roles a plus
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include: