Senior Manager – Customer Service

Company:

Mercer

Description:

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office

Senior Manager – Customer Service (E)

We are seeking an experienced Team Leader to oversee the team responsible for advising on Mercer products and services. This role involves close collaboration with stakeholders, Product Owners, and the Legal department to ensure alignment with business objectives and delivery of high-quality solutions.

We will count on you to

• Lead and motivate the team to achieve successful execution of their responsibilities

• Manage team performance and monitor engagement to foster a productive work environment

• Utilize personal expertise and continuous feedback to refine and enhance working methods

• Track and analyze efficiency and service metrics to drive improvements

• Contribute to the development and implementation of new processes and standards supporting business strategy

• Collaborate with global Career representatives and the Legal department to meet business requirements

• Prepare complex contracts and product quotations

• Conduct peer reviews of contracts and product quotes prepared by junior team members

What you need to have:

• 8 years of experience in the areas of customer service and/or administration, including 2+ years in team leadership
• Fluency in written and spoken English language
• Very Good knowledge of MS Office
• Attention to details and analytical mind-set

What makes you stand out?

• Ability to build relationship with clients and colleagues
• Open minded with fast learning capabilities
• Good knowledge of other languages
• Around 1-2 years of work experience in multinational companies

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.