Senior Manager, Customer Success Management, Technical (People Manager)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

As a Senior Manager of Customer Success Management, Technical, you will directly lead a team of Technical CSMs and serve as a people manager driving customer success across a portfolio of technically sophisticated enterprise accounts. You will combine strong technical acumen with leadership skills to ensure your team delivers on Salesforce's Signature Success Plan obligations while helping customers accelerate value and ROI from their Salesforce investment. Your team will deliver technical value through activities such as architecture reviews, security guidance and remediation support, and proactive recommendations of features and services aligned to each customer's desired business outcomes. You will build executive relationships with customer stakeholders and align internally with Account Executives and cross-functional Salesforce teams to proactively identify risks, drive adoption, and foster long-term customer loyalty. The end result is increased platform health, customer satisfaction, retention, and growth of Salesforce's footprint.

Position Description

For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

We are looking for a technically skilled frontline leader to join our CSM organization. This role is responsible for directly managing a team of 8-15 Technical CSMs, ensuring excellent delivery of Signature Success Plan entitlements, and driving measurable outcomes for customers. An ideal candidate has deep hands-on knowledge of Salesforce's platform and related technologies, combined with a passion for coaching and developing talent. The candidate is customer-centric, rel="noopener noreferrer">Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.