SENIOR MANAGER – EMPLOYEE EXPERIENCE PROCESS DESIGN OTIS (Remote)

Date Posted:

2026-05-27

Country:

Portugal

Location:

Sede OTIS, Portugal

Role Summary

The HR Experience Process Designer is a strategic role responsible for shaping, redesigning, and optimizing key HR operational processes to elevate colleague experience and operational efficiency. Acting as a bridge between business needs and HR delivery teams, this role ensures that HR processes are intuitive, scalable, and aligned with organizational goals.

This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams.

Key Responsibilities

• Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
• Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
• Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.
• Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
• Define and maintain process documentation, including workflows, SOPs, and service delivery models.
• Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
• Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives.
• Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
• Put the colleague experience as priority in delivery of HR services and technology implementations.
• Monitor process adoption and maturity levels for key service management topics.
• Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that promote and sustain the overall business strategies for HR Ops & Tech

Required Skills & Experience

• Proven experience in HR process design, HR operations, or HR transformation roles.
• Strong understanding of end-to-end HR lifecycle processes and service delivery models.
• Demonstrated ability to work with senior stakeholders and influence across functions.
• Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD).
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and drive decisions.
• Experience in agile environments or familiarity with design thinking is a plus.

Preferred Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Certification in Lean, Six Sigma, or process improvement methodologies.
• Experience in global or matrixed organizations.

Success Profile

• Strategic thinker with a hands-on approach.
• Empathetic and user-centric mindset.
• Collaborative, adaptable, and resilient in dynamic environments.
• Passionate about improving colleague experience through smart process design.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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