About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
About FWD Takaful Berhad
FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.
Visit https://www.fwd.com.my
Join us
We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.
KEY ACCOUNTABILITIES
AFC Governance & Control Oversight
- Establish and maintain AFC governance within Line 1.5, aligned with regulatory, group, and internal policies
- Oversee execution and consistency of key AML/CFT controls across Operations, including CDD/EDD, name screening, transaction monitoring, and STR processes
- Provide independent oversight and challenge to Line 1 on control effectiveness
- Ensure AFC controls are embedded within operational processes and systems
- Support and coordinate responses to regulatory reviews, audits, and compliance assessments
EDD Oversight & Quality Assurance
- Oversee end-to-end EDD processes for high-risk customers, ensuring compliance and consistency
- Conduct quality reviews and identify gaps in risk assessments and documentation
- Ensure clear audit trails and robust justification for EDD decisions
- Collaborate with Compliance on risk rating methodologies and escalation thresholds
Incident Management & Issue Governance
- Lead the end-to-end AFC incident management process, including identification, classification, escalation, and resolution
- Ensure incidents are reported in accordance with internal policies and regulatory expectations
- Oversee timely escalation of material issues to senior management, Compliance, and Risk
- Ensure proper documentation of impact, regulatory implications, and corrective actions
Root Cause Analysis & Remediation
- Drive root cause analysis (RCA) to identify underlying control weaknesses
- Ensure effective and sustainable remediation actions are implemented
- Monitor progress and track closure of issues within agreed timelines
- Ensure corrective measures address systemic gaps and prevent recurrence
Gap Identification & AFC Initiatives
- Proactively identify control gaps, emerging risks, and process inefficiencies
- Lead AFC initiatives including process standardization, system enhancements, and automation
- Support Line 1.5 transformation efforts (e.g. maker-checker controls, shared services, workflow optimisation)
- Ensure alignment with regulatory developments and industry best practices
Data, MI & Reporting
- Oversee preparation of incident reports, dashboards, and management information (MI)
- Perform trend analysis and provide risk insights to senior management
- Ensure data accuracy, completeness, and integrity across reporting systems
Stakeholder Engagement & Training
- Act as key liaison between Operations, Compliance, Risk, IT, and Internal Audit
- Provide regular updates to senior management on risks, incidents, and remediation progress
- Lead training and awareness programs to strengthen AFC knowledge and culture
- Support audits and regulatory reviews with documentation and walkthroughs
Projects & Regulatory Initiatives
- Lead or support regulatory-driven initiatives and system implementations
- Participate in cross-functional projects to enhance AFC controls and processes
- Provide subject matter expertise on operationalisation of AML/CFT requirements
Others
- Responsible for the readiness of FCC Operations activities which includes promulgating business guidelines, workflow and Standard Operating Procedures (SOPs)
- To perform any ad hoc review as requested by the Head of Compliance or higher authority in Operations and Regulators
- Responsible for providing Operation team advice and guidance to the relevant business areas
- Independently handle the tasks assigned and able to take decisions on matters within designated authority
- Independently analyse and critically evaluate the responses received without much supervision and escalate as appropriate
- Improve employee productivity and competency through advice, counsel and training as and when required
- Enhance operational efficiency and cost control through implementation of process improvement / streamlining / system automation projects
- Support the business growth and strategy by assist in preparing and providing operational guidelines, workflow and Standard Operating Procedures according to Group and Bank Negara
- Act as a liaison person between risk and the department. To support and/or facilitate risk management activities. To facilitate the assessment of risk register and Key Control Self- Assessment (KCSA). To submit required report, information or data. To attend risk management training and capability building
QUALIFICATIONS / EXPERIENCE
- Minimum 8–12 years’ experience in financial services, preferably in AML/CFT, Compliance, or Operations
- Bachelor of degree or equivalent, in Insurance / Banking & Finance / Law or related disciplines.
- Strong knowledge of AML/CFT regulations (e.g. BNM requirements, FATCA/CRS, sanctions, fraud risk)
- Experience in incident management, EDD oversight, and control governance
- Strong analytical and problem-solving skills, with experience in root cause analysis
- Proven ability to drive initiatives, implement improvements, and manage stakeholders
- Strong communication skills with ability to engage senior management and regulators
- Demonstrate ownership and logical approach to activities undertaken, working collaboratively with the relevant stakeholders
- Able to identify ways of improving operational activities by adding value in line with strategic goals and objectives
- Demonstrate lateral and analytical thinking, i.e. ability to connect the dots and able to recommend practical solutions for operational activities improvement
- Quick learner, ability to transfer knowledge and always practising emotional intelligence
- Experience in insurance/takaful operations and transformation initiatives is an added advantage
- Proficient in MS Office and/or any data analytics tool
KNOWLEDGE & TECHNICAL SKILLS
- Excellent written and verbal communication skills and ability to perform working under pressure
- Experienced in team’s management and coordination
- Ability to define, prioritize and execute process in a structured manner
