Senior Manager, Group Digital Platforms

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives. The Group Platforms team operates across FWD Group to:

• Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.

• Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.

KEY ACCOUNTABILITIES

• Lead a workstream for Cube (unified seller application) to maximise seller productivity linking and impacting APE and VNB

• Overarching platform management of Cube aligning not only lead generation tools, leads and sales management activity, sales tool but also eRecruit, training, embedding AI, etc. to offer a simple and seamless journey to sellers and customers

• Digital product management and delivery of multiple digital workstreams across the multiple markets (Regional digital Platform) with considering scalability and re-usability

• Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level

• Writes specs/stories for major platform to deliver with no bugs on time with achieving successful business metrics

• Proficiently engage with country business unit stakeholders as well as communicate with senior stakeholders at both country and group in relation to the digital platform

• Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX/UI team members.

• Lead appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets.

• Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative

• Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and local QA teams.

• Technically savvy to work closely with developers, understanding their technical capabilities and constraints

• Drive squad strategy with expertise in platform, features, product and squad

• Generate high value from user feedback that strongly influence platform direction and roadmap

• Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams.

• Assess CX feedback and analyse, prioritize quick fix optimizations and longer-term strategic fixes

• Develop, create and maintain a digital roadmap for the assigned digital platform

• Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery

• Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative.

• Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency

• Articulate business logic to technical partners in clear written and oral communication to large and higher stakes audiences

QUALIFICATIONS / EXPERIENCE

• University degree in Business, or Information Technology or equivalent area

• 8+ years' working experience in Financial Services. eCommerce / InsurTech-Fintech / Start-up environment experience, will be advantageous.

• Expertise in digital best practices and its applicability to lifestyle and financial services.

• Experience and proven results in product management and delivery of a digital platform

• Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets)

KNOWLEDGE & TECHNICAL SKILLS (Business Knowledge)

• Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends