Senior Manager, GTMA Analysis and Compliance

See yourself at Twilio

Join the team as Twilios next Sr Manager, GTMA Analysis & Compliance.

About the job

We are seeking an experienced Senior Manager to lead the GTMA System Analysts and Compliance team. This role sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance.

The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash and Lead-to-Revenue workflows.

This leader will partner closely with the Sales Operations, GTMA Product team, Internal Audit, and Engineering teams to improve business efficiency, Process mapping, and compliance maturity.

Responsibilities

In this role, youll:

• Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located.
• Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team.
• Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle.
• Influence senior leadership on GTM process standardization and transformation strategy.
• Manage vendor relationships and external consultants when applicable.
• Drive organizational readiness for AI-enabled GTM operations and automation.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
• 10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
• 5+ with a significant focus on sales automation or sales technology.
• 5+ with a significant focus on people management.
• Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
• Highly analytical with a >Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

  So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

  Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.