Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.
Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.
Our crew are our greatest resource - by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.
Key Responsibilities
Leadership & Operating Model Transformation
- Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard's enterprise risk posture.
- Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
- Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
- Serve as a visible IAM operations leader in executive, risk, and governance forums-articulating outcomes, risks, and operational maturity.
Operational Excellence & Automation- Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling.
- Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
- Partner with IAM engineering teams to ensure operability is designed in, not bolted on-shifting left on reliability, monitoring, and remediation.
- Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.
Global Delivery & Service Ownership- Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
- Lead root cause analysis for operational issues and ensure systemic fixes-not workarounds.
- Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.
Cross Functional- Partnership- Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
- Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
- Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.
Preferred Skills & ExperienceIAM or Operations Expertise- Experience operating IAM services at enterprise scale, including:
- Identity lifecycle management
- Access provisioning and certifications
- Directory services and authentication platforms
- Privileged and non-privileged access operations
- Understanding control frameworks, operational risk, and audit readiness.
Automation & Modern Operations- Proven success driving automation led- operational transformation in complex environments.
- Familiarity with DevOps/SRE concepts, infrastructure as code, and API d-riven operations.
Leadership & Influence- Demonstrated success leading multiregional- teams, with strong coaching and talent development skills.
- Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
- Strong stakeholder management skills with the ability to influence without authority.
Preferred Qualifications- 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4-6 years in leadership roles.
- Track record of leading large-scale operational or service transformation initiatives.
Why This Role Is Compelling- Opportunity to define the future of IAM operations at Vanguard.
- High visibility role with direct impact on security, client trust, and business enablement.
- Ability to build something enduring-not just run what exists today.
- Work alongside senior leaders across cybersecurity and technology on mission critical- initiatives.
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
About VanguardAt Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
