Senior Manager Operational Excellence

Bringing Lean Six Sigma discipline and Agentic AI capability together to drive measurable transformation across Alcon, including our AGS centers.

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's ITCI function and its Transformation Office (TO) mandate – orchestrating Digital and AI adoption at the speed and scale Alcon demands, with Simplifeye continuous improvement as the operating foundation.

The Sr. Manager, Operational Excellence & AI-enabled Transformation is accountable for driving measurable, sustained business value through AI-enabled process transformation, grounded in Lean Six Sigma discipline. This leader owns the Simplifeye Continuous Improvement & AI-Enablement Portfolio across Alcon's AGS centers and will focus on balancing incremental Kaizen improvement with zero-based, agentic process redesign to unlock step-change outcomes. This role is part of the Opex leadership team and leads the team of CI Managers responsible for the AGS centers and partners closely with the Transformation Office, Global Process Owners, ITCI and business function leaders to shape and deliver the enterprise AI and continuous improvement agenda.

Job Profile Summary

• Drive measurable business value across AGS functions through Lean, Six Sigma, and AI-enabled process transformation — accountable for P&L impact in addition to core metrics such as certifications delivered.
• Own the Simplifeye Continuous Improvement & AI-Enablement Portfolio — balancing incremental improvement (Kaizen, DMAIC) with transformational redesign (zero-based, agentic AI).
• Embed AI and Agentic AI as accelerants across the Lean Six Sigma lifecycle — problem framing, charter development, analysis, solution implementation, benefit realization, and knowledge reuse
• Enforce value discipline on every initiative through a value hypothesis, locked baseline, and validated post-implementation measure.
• Lead and develop the AGS CI Manager team as a strategic value engine — bilingual in Lean Six Sigma and modern digital / AI ways of working.
• Champion the Simplifeye culture as the enduring foundation while reinventing how work gets done in an AI-enabled operating model.

Key Responsibilities

Operational Excellence & Continuous Improvement (Core foundation)

• Lead the AGS CI Manager team in the design and delivery of cross-functional Operational Excellence initiatives across service, digital and operational domains.
• Own and manage the Annual Continuous Improvement Program (CIP) roadmap for AGS — ensuring measurable business outcomes and disciplined portfolio prioritization.
• Identify and lead major Lean improvement (Gemba) events and Kaizen workshops to drive cost reductions, revenue growth, and process efficiency across service workflows and customer journeys.
• Mentor and develop internal talent toward Lean Six Sigma White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt certifications — sustaining a strong pipeline of certified practitioners.
• Drive stakeholder alignment through monthly and quarterly business reviews, and strengthen governance and process standards across AGS service operations.
• Partner with the Transformation Office's Centralized Governance & Value Tracking function to standardize benefits realization across the AGS portfolio.
• Establish and maintain robust KPIs, dashboards, and performance scorecards to enable >

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