Senior Manager, Solution Engineering (SMB)

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ASEAN Solution Engineering organisation is building out a solid and diverse team in the region. We are seeking a Senior Manager for our ASEAN SMB SE team, based in Singapore. In this capacity, the Senior Manager will manage a team of Individual Contributor Solution Engineers who support the multiple SMB ASEAN markets.

As a Solution Engineering leader through collaboration with the customer, other Solution Engineering teams, the Product teams, and Partners, you will lead a team of high potential early career Solutions Engineers to develop thoughtful solutions that help our customers connect with their customers in new ways.

The Senior Manager will be part of the ASEAN Solution Engineering Leadership Team and work closely with their team to drive strategic presales, and support pipeline, enablement and sales initiatives to scale impact across the region, as well as create relationships at CXO levels and help executing and accelerating the strategy to get us to our vision.

Your Mission as a Solutions Engineering Pre-Sales Leader
In this influential role, you will:

• Lead Transformation Efforts: Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.
• Inspire and Develop a High-Performing Team: Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.
• Collaborate for Success: Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.
• Foster Growth and Innovation: Develop innovative go-to-market strategies that scale fast, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.
• Champion Salesforce Values: Embody Salesforce's core values in every aspect of your leadership, serving as a role model for your team and the wider organisation.

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Salesforce's transformational value proposition.
• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.
• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.
• Collaborate with Sales to create and execute growth plans that align with Salesforce's strategic vision.
• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.
• Develop and scale organizational programs to enhance team productivity, impact, expertise, and collaboration.
• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.
• Support customer engagements by facilitating discussions at both the C level and on deep technical conversations.
• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.

Skills and Experience:
Leadership and Strategy:

• Prior experience as a Solution Engineering Manager ( 2 or more years of experience in managing teams) or Team Lead experience is preferred
• ASEAN coverage/experience preferred
• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.
• Ability to inspire early career talent and developing high-potential early-career SEs into multi-cloud experts and future leaders.
• Be the bridge to connect the team to extended teams and resources to help them scale effectively in their roles

Industry-Focused Solution Leadership:

• Develop and lead a team of solution engineers in a vast range of industries across the ASEAN region, including but not limited to high tech, fintech, crypto, media, automotive, manufacturing, distribution, real estate, education, healthcare, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.
• Strong understanding of the benefits/differences of SaaS versus build your self / on premise solutions especially
• How to position and win against competitors within the ASEAN market in the SMB space

Strategic Industry Domain Knowledge:

• Partner with sales, solution engineering, support, renewals, post sales, product, and engineering teams to align Salesforce's industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Customer-Centric Approach:

• Strong track record of engaging C-level executives and influencing their transformation agendas.
• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.

Technical Expertise:

• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly
• Proficiency in IT architecture, enterprise applications, and business process integration.
• Strong proficiency in AI and real life applications in business, ability to coach the team on adopting AI for both internal usage (sales and solution engineers) and customers.
• Solid technical background guiding conversations to a technical win + value selling.

Transformation Mindset:

• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.
• A passion for AI, technology, innovation, and driving continuous improvement.

Operational Excellence:

• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.
• Ability to maintain a delicate balance between the high AE:SE ratio for SEs in this team, while allowing them to still continue to learn and thrive, and not burn out.

Personal Attributes
Exceptional communication and presentation skills, both written and verbal.
A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.
Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.
Skilled at balancing strategic vision with attention to detail and operational execution
Ability to read situations / market changes fast and implementing quick strategies to adjust

Your Impact:

• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as a represent their team's needs to the executive staff.
• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.
• Allocate SE resources across ASEAN to drive initiatives, deliver outcomes to maximize impact.
• Present Salesforce solutions to a business or technical audience, and develop and maintain relationships with C-level execs on key accounts
• Act as a sounding board for their team, being someone who SE's feel comfortable bringing challenges to and seeking advice to work through a problem / technical solution.
• Set a culture within your team that makes your SE's excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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