Senior Manager, Technical Support Engineering
GoFundMe
Buenos Aires, Argentina
Full-Time
$40
RemoteManager
GoFundMe is the worlds most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for our next Senior Manager, Technical Support Engineering. This is a senior technical leadership role responsible for leading and scaling Technical Support Engineering across both consumer and B2B experiences. You will oversee a multi-team organization of technical support engineers focused on delivering exceptional support outcomes for a high-volume consumer platform while also supporting the payment and transaction experiences tied to our B2B and high volume SMB and mid-market customers.
You will build out the technical support strategy and customer experience for consumers, while refining an established B2B model, with a strong focus on scale, operational excellence, platform reliability, and customer experience. This role partners closely with Engineering, Product, Care, Risk, Payments, and account management teams to improve supportability, reduce friction, and ensure efficient resolution of complex technical and payment-related issues.
The ideal candidate combines strong technical acumen with operational leadership experience in high-growth environments and a passion for leveraging AI to improve support operations and customer experiences. You are highly collaborative, comfortable navigating ambiguity, experienced in leading through change, and skilled at influencing cross-functional stakeholders to drive measurable business outcomes. As a leader, you will champion the evolution of Technical Support Engineering into an AI-enabled organization, leveraging intelligent automation, generative AI, and >accommodation form.
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Were proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.orgs activities and impact in their FY 25 annual report.
Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
#LI-RC1