Senior Mgr, Professional Services Consulting
Adobe
Bengaluru, Karnataka, India
Full-Time
Competitive
RemoteSenior
Job Description
Position: Senior Delivery Manager – ACS Consulting
Business Unit: ACS Consulting GDC
Location: Bangalore
Our company
We’re changing the world. How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. Adobe is behind the gorgeously crafted content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the extensive power of big data to help companies move from data to insight and insight to action by delivering content that people have an appetite for most. We’re a company that encourages leadership. If you’re passionate for leadership, join us.
The Challenge
Adobe is looking to hire an experienced, consulting-focused Senior Delivery Manager to join the ACS Consulting GDC team in India, supporting delivery for the Americas Region. In this senior leadership role, you will be responsible for end-to-end delivery of complex Adobe consulting engagements across North America, managing cross-functional teams, and ensuring customer success across the full project lifecycle. You will work closely with Americas-based clients, solution architects, and engineering teams to translate business requirements into measurable outcomes while driving continuous improvements in delivery quality and efficiency. This role requires flexibility to overlap with Americas time zones and strong cross-cultural communication skills to effectively partner with geographically distributed stakeholders.
What you’ll do
• Lead end-to-end delivery of Adobe ACS consulting engagements for Americas Region clients, ensuring projects are delivered on time, within scope, and on budget
• Serve as the primary delivery point of contact for Americas-based customers, managing escalations, stakeholder communications, and executive reporting
• Manage and mentor a team of project managers, consultants, technical leads and architects based in the GDC, fostering a high-performance delivery culture aligned with Americas business hours and client expectations
• Partner with Sales, Solution Architecture, and Practice leads to scope, estimate, and transition new engagements from pre-sales into delivery
• Drive governance, risk management, and delivery health across a portfolio of concurrent Adobe Experience Cloud projects (AEM, Adobe Commerce, AEP, Analytics, Target, Campaign, Marketo, etc.)
• Champion delivery best practices, resource planning, and continuous improvement initiatives within the ACS Consulting GDC team
• Collaborate effectively across time zones, ensuring GDC team members are aligned with Americas clients and internal stakeholders
What you need to succeed
• 15+ years of overall experience, with at least 5 years in a delivery management or program management role within a professional services or consulting organization
• Proven track record of successfully delivering large-scale Adobe Experience Cloud implementations (AEM, Adobe Commerce, AEP, Analytics, Target, Campaign, or Marketo) for enterprise clients
• Strong experience managing offshore delivery teams servicing Americas Region clients, with demonstrated ability to operate across time zones
• Solid understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid) and the ability to tailor delivery frameworks to client needs
• Excellent communication and executive stakeholder management skills, with the ability to build trusted relationships with Americas-based clients and internal leadership
Must-have skills
Nice to have skills
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