Senior NOC Engineer

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Senior NOC Engineer is the next-level escalation point for NOC Analysts and plays a critical role in maintaining the health and performance of the organization’s IT network infrastructure. Working within a team of IT professionals, you will deliver 24x7 IT support services to users across all sites. You will utilize your knowledge, skills, and abilities to resolve incidents within agreed SLAs, participate in process improvements, and leverage a wide array of tools and systems.

Where you come in:

• Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.

• Escalation of issues to Major Incident through IOC.

• Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.

• Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.

• Escalate issues to higher tiers of support and collaborate with engineers to determine effective courses of action.

• Escalate complex issues to management, other IT resources, third parties, and/or vendors as appropriate.

• Participate in improving processes and knowledge base articles.

• Other duties or tasks may be assigned as needed.

What makes you successful:

• Experience in systems / network operations or similar role; prior NOC experience preferred.

• Technical Skills: Intermediate knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF); hands-on experience with routers and switches; familiarity with firewalls, VPNs, and monitoring tools. Knowledge (working experience is a plus) in Hypervisor (VMware vSphere, Hyper-V), Storage (Dell PowerStore, PowerMAX, NetApp) and Windows / Linux OS and Services, Compute (Dell Blade and Rack-Mount Servers) and Backup and Restore (Rubrik).

• Soft Skills: Strong analytical ability, communication, and ability to work under pressure.

• Knowledge of server virtualization fundamentals.

• Experience with remote access tools and understanding in security protocol compliance.

• Familiarity with ITSM concepts, including Atlassian (Confluence/Jira).

• (Nice to have) Experience with scripting (Python, PowerShell) for automation.

• (Nice to have) Experience on cloud networking (GCP, AWS, or Azure)

• (Nice to have) Certifications: CCNA, CCNP or equivalent

• (Nice to have) ITIL Foundation certification / ITIL Change and Problem Management familiarity is a plus

• Good multi-tasking skills working with numerous monitors, communication channels, and multiple engineers/teams.

• Ability to work under pressure handling time-sensitive production incidents.

• Excellent written and verbal communication skills.

• Ability to work effectively in a fast-paced, dynamic environment.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years’ equivalent experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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