Join our Technical Customer Care team as a trusted technical advisor who turns customer challenges into solutions. If you thrive on solving complex problems and delivering exceptional support, this role offers the perfect blend of technical expertise and customer impact.
What will you do?
- Provide expert technical support by diagnosing and resolving inquiries related to product specifications and system integration
- Assist customers with product selection and troubleshoot issues to optimize performance and satisfaction
- Partner with internal teams to escalate complex cases and contribute insights that enhance product functionality
- Deliver responsive, proactive solutions that improve the customer experience and drive loyalty
What are the key skills we are looking for?
- Active Listening - intermediate level; understanding customer needs to provide accurate technical guidance
- Communication - intermediate level; explaining complex technical concepts clearly to diverse audiences
- Problem Solving - intermediate level; diagnosing root causes and delivering effective resolutions
- Product Application - intermediate level; advising customers on optimal product use and integration
- Product Knowledge - intermediate level; applying technical expertise to support customer inquiries
- Troubleshooting - intermediate level; identifying and resolving technical issues efficiently
- Customer Service - intermediate level; building trust through responsive and solution-focused support
- Time Management - intermediate level; balancing multiple customer requests while maintaining quality
What qualifications will make you successful?
- Strong technical aptitude with the ability to learn and apply product knowledge quickly
- Customer-focused mindset with a passion for solving problems and exceeding expectations
- Collaborative approach to working with cross-functional teams on complex issues
- Adaptability and resilience in a fast-paced environment with evolving customer needs
What's in it for me?
- Expand your technical expertise while working with innovative products and solutions
- Collaborative team environment that encourages knowledge sharing and growth
- Professional development opportunities to advance your career
- Direct impact on customer satisfaction and business success
Bring your technical talent to a team that values your expertise - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
