Senior Principal Aortic Clinical Specialist - Wilmington, NC
Medtronic
Wilmington, North Carolina, United States of America
Full-Time
$120,000
RemoteSenior
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Job Description
CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
The Senior Principal Aortic Clinical Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of the Medtronic Aortic technology. The Aortic Clinical Specialist works closely with physician implanting teams, the Medtronic Aortic Field Sales and Cardiovascular field organizations to drive procedural and practice success.
Technical and Clinical Support (50%)
Provide clinical expertise for Aortic implanting centers, including case sizing and planning, and providing technical support in accordance with the instructions for use, and best-practices to facilitate procedural consistency and best clinical outcomes.
Educational Support (35%)
Provide support for site performance and to facilitate procedural growth. Assist in education and training activities with physicians, hospital support staff and Medtronic personnel. Stay abreast of, and communicate, clinical data regarding Medtronic products and Aortic therapies.
Sales Support (15%)
Collaborate and strategize with territory sales representative and Aortic field organization in achieving sales targets and executing business plans.
A DAY IN THE LIFE: POSITION RESPONSIBILITIES:
The following responsibilities are to be performed as appropriate in case support.
Technical and Clinical Support
Provide quality technical support to help sites achieve procedural success.
Provide technical support to Medtronic employees and implanting teams for Aortic implant procedures in accordance with Medtronic guidance.
Provide technical leadership for Aortic device procedures. Educate implanting teams on proper indications for Aortic procedures. Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise.
Provide comprehensive technical support including knowledge of imaging modalities (angiography/CT), wires and catheters, and ancillary procedural solutions.
Knowledge of Medtronic Aortic product IFUs for safe and effective use of devices.
Develop and maintain comprehensive clinical and technical product knowledge.
Understand current published Aortic and relevant literature.
Recognize and understand competitive products, industry trends, and Aortic/Peripheral portfolio. Liaison with Upstream Marketing for technology improvements and next generation needs.
Educational Support
Oversee local education and training activities including coordination and set up of procedure simulators, facilitation of simulated Aortic procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post Aortic procedures.
Provide education on safe and effective use of Medtronic products.
Educate/train/In-service general surgery, vascular and cardio-thoracic fellows, and residents.
Ensure all vascular and cardio-thoracic fellows and residents are entered into the Aortic National Database.
Graduate all residents and fellows in SalesForce to ensure an appropriate handoff to the receiving territory.
Customer Service and Sales Support
Support district sales strategy working with sales representatives and managers to achieve business plans within the Aortic business. Contribute to the development of a strong team effort.
Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management.
Shared responsibility of inventory management. To include customer management of inventory ordering, shelf stock, stagnant and returns. Ensuring there is no expired inventory in the field or implanted in a patient.
Identify, establish, and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
Participate in customer/society education meetings and conventions where appropriate.
Respond to customer requests and resolve complaints in a prompt and effective manner.
Report device complaints within 48 hours through Medtronic mPXR in order to ensure proper reporting and compliance of device and procedural issues.
Help drive and maintain quality initiatives and global best practice initiatives.
Maintain high standards of personal presentation and promote a professional personal and company image.
Professional Development
Assist in training new hires to Medtronic Aortic team.
Administrative Responsibilities
Submit accurate and timely expense reports. All reports should be submitted every two weeks.
Maintain completion of all assigned Cornerstone trainings and assigned Allego trainings.
Schedule travel arrangements through Concur to ensure multiple objectives are accomplished.
Maintain hospital eligibility/access with various vendor credentialing services.
Communication
Maintain a high level of communication with appropriate Aortic sales and leadership within assigned geography.
Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel.
Always ensure a professional standard of written and verbal communication.
On-Call
Provide on-call case support for territories where needed. This includes week nights and weekends.
Travel
Travel within the region, area and nation may be required up to ≥50% of time.
Travel may require overnight stays.
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME :
Bachelor’s degree and 10+ years of relevant experience.
Advanced Degree and 7+ years of relevant experience.
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Experience with wires, balloons, catheters, stents
Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology
Experience communicating product’s market advantages to physicians and hospital administration.
Experience managing multiple accounts.
Experience teaching and educating medical personnel, peers and technical support personnel
Imaging interpretation experience (CT, Angiograms)
Expertise with Microsoft Outlook, Excel, Word and PowerPoint
Excellent influencing and consulting skills
Excellent interpersonal and written communication skills
Ability to make timely and sound decisions
Strong project management skills with experience coordinating programs
Thorough working knowledge of medical terminology, medical procedures and the medical device industry
Excellent customer service skills
Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Excellent interpersonal, written and verbal communication skills
Strong work ethic in accomplishing objectives of the position
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers
Able to lift 20 pounds
Extended periods of time doing computer-based work
Hearing, sight and speaking ability
Ability to use computers and CT reconstruction programing.
Ability to travel extensively by car and plane. Must have valid driver’s license for state of residency and active vehicle insurance policy
Wear lead apron for long periods of time (2-3hrs on average)
Ability to operate a moving vehicle
Ability to work in Cath Labs or OR’s with radiation exposure
Ability to travel with overnight stay up to 50-75% of the time (geography variability)
Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule
Must have a valid driver’s license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application
ENVIRONMENTAL EXPOSURES:
Infectious disease; radiation; blood borne pathogens
Must be able to wear all required personal protective equipment (PPE)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can findherea list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.